We work in remote access software, so we rarely get to meet clients face to face. It’s nice to have a real person to person relationship however – so as a good substitute we’ve added your avatars (photos) to the helpdesk portal on our website.
Upload your photo
To upload your picture - log in to your Pearl administration area, visit Home – my preferences, then add a new picture. Easy. As long as your email address matches one that we have stored in the main Pearl system then your avatar will be copied across.
Nobody else can see your profile, only Pearl helpdesk staff and other staff in your company that have access to your tickets.
To access helpdesk, log in to your Pearl account and click Help – My Account/Pearl support.
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