Brightpearl Blog

We're moving!

It’s a pretty exciting week for us here at Brightpearl HQ. It’s time for a new office! Over the past 12 months we’ve grown the team more than 5 times over, and we are literally busting at the seams. We’re still staying in Bristol – it’s only a move across the centre of town to a larger, more modern space.

We’ll be shutting the phones down slightly earlier this afternoon, then everything goes into boxes for the move over the weekend, ready for business again on Monday (same number). If you’re nearby, then make sure you drop in for a brew… see you on the other side!

Brightpearl April release

It’s time for another round of new features and fixes! Over the next couple of days we’ll be upgrading accounts to the latest release 3.14, which includes some pretty handy stuff for sales processing. The full release notes are here on our forums; here’s a summary:

Paid to date is now shown on your quotes and invoices

Paid to date information on Quotes and Invoices

Paid to date information on Quotes and Invoices

Bundles on Purchase Orders

We’ve updated the way that product bundles are handled on Purchase Orders. When you add a bundle to a Purchase Order, the components are also added too however they are not connected to the bundle itself, as they are when you’re working with Sales Orders. This lets you edit the prices of the components individually (which is the “cost price” – or asset value – of the stock). However it’s likely that you want the supplier to just see the bundle itself, so you can turn off the display of bundle components on the Purchase Order template at Setup : Options : Purchases. Read more about bundles on POs.

eCommerce images displayed from CDN

New product images added to your website are now displayed from the Brightpearl CDN. What’s a CDN? … you may well ask! A Content Delivery Network allows us to place your images in multiple locations on the internet whilst keeping them all up to date, so that when a visitor views your website they get the fastest load speeds possible. When someone views a list of products on your eCommerce site, the servers need to send each image across to the user’s browser, which takes processor cycles. If the images are coming from many servers, more of them can be delivered at once, letting the main processors get on with the rest of the page display. I’ll be posting more information on how this works over the next couple of weeks; there’s nothing you need to do however since we’re doing everything automatically behind the scenes.

Custom Quote and Invoice headers

You can choose your own column headers on Quotes and Invoices, on a per template basis, which means that you can have some quotes with discount, some quotes without, packing notes with barcodes, foreign language invoices and so on. Pretty powerful stuff. Read more about setting up custom columns.

Custom column configuration on templates

Custom column configuration on templates

Easy access to accurate cost of sale information

We’ve added a new tab to the order edit screen that shows the cost information. This means that you can negotiate right down to the wire whilst still on the phone to a customer to ensure you clinch the deal. It’s the same data that shows on your sales listing screen in the “profit at a glance” section. You need to turn it on at Setup : Options : Sales.

Cost prices tab on order edit screen

Cost prices tab on order edit screen

New report for sending to warehouse / suppliers

There’s a new Purchase Order (Detailed) report which also includes information from the originating sale, if the PO has been cloned from a sale. This is designed so that you can export your drop-ship Purchase Orders to Excel with full product and delivery information.

Other good stuff

You can now filter your sales by delivery country from the “advanced options” section.

If you’re dealing with large Sales Orders and Purchase Orders, it’s nice to be able to find the item quickly. In addition to supporting custom row sorting (drag-and-drop), we also support sorting by SKU, Time added, Name or Price; which works both in the order edit screen and on any paperwork that you produce from the order. Choose your sorting method at Setup : Options : Sales.

Your website will show a “trial mode” banner along the top until you set the domain as “live”. You’ll need to request a go-live from our support team so that we can set up the domain name on our servers. Some of you may have noticed that you can also edit some of the website content from the website itself; if you log in as a staff member then you can edit snippets and pages by hovering over them and clicking the pencil icon; more about this soon.

Sending a drop-ship packing note to suppliers

Many of our users handle their Purchase Order processing through Brightpearl; it’s really easy with the back-to-back processes we have in place. I was having a chat with one of our users this morning about the way that he does it, and I thought it would be worth sharing the idea with you.

A drop-ship Purchase order is created when you want your supplier to ship the goods directly to the customer, which means that you don’t have to carry stock. You want the supplier to have a regular Purchase order document as normal, but wouldn’t it also be handy for them if you could provide them with a delivery note that they can use to put in with the package? It also means that you can add your own company branding, and any other offers you may have on at the time. It’s really easy; you just need to add an extra template to use for the Purchase Order.

Note that if you’re using Premium stock pay plan, then you’ll need to change the widget on the second page from _packingProducts_ to _productTable_, since you can only produce a packing note template from a goods-out note, and not from a drop-ship purchase order.  Tell me more about packing note templates.

Setup

  1. Visit Setup : Options : Templates & Layout : Email/Print templates
  2. Create a new template
  3. Go to HTML edit mode and paste in the HTML we’ve provided on our forums
  4. Save the new template. Easy :)

Using your template

  1. Follow the back-to-back process to clone a sale into a Purchase order
  2. In the Purchase Order, make sure that the delivery address is correct for the customer (it will have been copied from the sale)
  3. Click “Email/Print”
  4. Click to change the template
  5. Choose your new template and voila! A purchase order with a packing note that prints on a second page.

This is what it looks like on screen (you’ll have to use your browser’s “print preview” to see the page break). See that the original packing note is for order 100101 and the new purchase order is 100104; we’re using the _parentOrderId_ widget on the packing note section.

Purchase Order with packing note

Purchase Order with packing note

FREE business cards brought to you by Brightpearl and Moo.com

mooBusiness cards are essential for any company looking to drum up fresh business. And with the events season fast approaching, conferences and exhibitions are a great way of picking up new leads and customers. Tailoring your business cards to the event you’re attending will help you stand out from the crowd so we’ve teamed up with MOO, an award winning online print business, to bring you a fantastic offer.

MOO are offering Brightpearl blog readers 50 business cards – absolutely free! You can choose up to 50 different photos or images to display on the back of your cards and use your own logo and text with a range of MOO’s free business card templates. What’s more, this offer of free business cards is open to our blog readers from anywhere in the world. You can get more info and start making your business cards online by visiting the Brightpearl page on the MOO website.

Brightpearl – putting more information at your fingertips

This week we’re rolling out a new release which contains a couple of really handy features to make your order processing better. I’d also like to give a warm welcome to Ananth and Penny; Ananth is joining us in the product management team and will be taking a good look at the whole system from end to end to see where we can make it easier and faster to use as well as adding the right features at the right time. As always, if you want to get involved with testing out new ideas before they go live, fire an email to design@brightpearl.com and we’ll keep you in the loop. Penny is joining us to pick up the marketing baton; you’ll be seeing her on Twitter (@brightpearlhq), our Facebook page and in our newsletters.

Stock levels at-a-glance with automated order row colouring

Coloured rows for easy stock control

Coloured rows for easy stock control

When you’re on the phone to a customer, building an order, it’s really handy to see how much you have in stock of any particular item. What’s really needed however is the answer to the question; “Have I got enough for this customer’s order?” When you’re working in a sales order, you no longer need to run through the list of items, check how many are in stock, see how many the customer wants and then come up with the answer; the rows in the order automatically turn pink or green depending on whether there’s enough in stock or not.

The same goes for Purchase Orders; you want to see whether all items have been received, and quickly identify those items that have not yet been received. “All ok” = green, and “still to receive” = pink. Simple, yet very handy!

Support for percentage discounts

Percentage discounting

Percentage discounting

Brightpearl supports powerful multi-price list customer and supplier pricing, but there’s always the situation where you might want to give a particular customer (or supplier) a slight variation across every item on a regular price list. A typical example may be a 10% student discount off a Retail price list. These discounts apply automatically when the customer logs into your eCommerce store; and now they also apply when adding items to an order in the back-office!

If you want to override the customer discount, you can. You can also choose to show the discount on quotes and invoices to show what a very special merchant you are. We’ve put a video together to show you how the discounting works; watch the video here.

Other updates

We’ve also been chasing some gremlins out of the system, the full release notes are available over here on our forums. As well as all this, we’ve been building up a new European data centre using the latest version of PHP which contains a number of improvements, not least to the speed of the system. We’ve squirted a little magic juice into the new data centre which should mean that it will be running significantly faster than the existing infrastructure. We’re planning to migrate all our UK users over to the new data centre over the next month or so. Our US users are also getting some of the magic juice at the same time. You won’t have to do anything at all; like everything else we’re doing, it’s included in the monthly subscription!

That’s all for now, catch you next time …

Latest updates from Brightpearl

The past couple of weeks have been pretty busy here at HQ! We’ve taken on two new Quality Analysts (software testers); Matt and Wesley, a new Product manager; Ananth, and Penelope has joined us to run online marketing.

This week, we’re releasing the following features and fixes:

Prior to this version, items only showed on your website if they had a non blank price for the selected price list. This was confusing a number of users – the website can now be set to show items with blank price (ie ALL items). There’s a setting in the website setup screens, and it’s OFF for existing users, which means that items won’t suddenly appear on your site with no price!

Brightpearl comes with a handy supplier portal, where your suppliers can log in and acknowledge Purchase Orders, print packing notes and let you know shipping information. There’s now a message on the PO edit screen to show if it’s been acknowledged.

The Purchase Credit process requires that you write off/send back specific stock items, rather than send back the oldest item using a FIFO method. We’re now preventing users from adding stock items to Purchase Credits to prevent confusion. The process for handling Purchase credits is outlined here.

If you’re selling items with multiple options on a Brightpearl website, then it’s important to prevent customers from checking out unless they have selected an option. The “Add to cart” button is now disabled when no options are selected, and the text is replaced by “Choose an option”.

We’ve fixed a bug where sister products with more than 1 option were causing duplicates to be reported in the stock audit trail.

You can now display the weight in order edit screen. This is a really handy feature that helps you judge how much shipping to charge. We’re working on connecting this weight up to the ecommerce shipping price matrix so that the system can tell you exactly what shipping is going to cost.

Rows in order edit screen change colour depending on stock levels – again another handy feature to let you know what’s going on as you make a sale.

You can now search for contacts in the “create quote/order” screen by postcode. This also applies to suppliers in the Purchase Order screen.

Reset prices button in order edit screen has been introduced – this is a handy feature when you are cloning sales to Purchases, or if you need to regenerate prices from the database after changing price lists on a sale.

The Statement import routine has been updated to use CSV only. We’ve been having no end of tickets raised due to Excel playing funny games with the date format, especially Excel on a Mac. OFX isn’t reliable enough either; almost every bank seems to interpret the “standard” in their own way … so it’s back to good old CSV – now you can’t go wrong!

Fulfilment for non stock items is now allowed – if you’re using Premium stock plan then you have the ability to part-ship a sales order from stock or supplier; you can now do this for items where you’re not tracking stock; just make sure that the item has a price on the supplier’s price list and it will appear in the options on the Goods-Out screen.

The Low stock report no longer shows “on order” items on drop-ship Purchse Orders. Stock on drop ship Purchase Orders is never going to arrive in your warehouse so it’s not on order! Read more about the drop ship processes here.

The product detail screen of your online shop now allows only configured permutations of sisters. Try experimenting with the different option display types.

The error when trying to reset all orders (and stock levels) has been fixed. If you are in your trial period, you can quickly reset all data to take you back to a clean slate.

We’ve tweaked the code slightly to support a new rounding algorithm across the whole system, following a situation where you couldn’t hit a gross value of 3.69 at 20% tax rate. We use the half-up rounding method, where 3.075 always rounds to 3.08 … other rounding methods are in the pipeline for those users in countries where this is not what you want.

Importing contacts from Excel using the Data Manager is no longer updating staff records, to prevent you from locking yourself out or amending your colleagues’s data. Read more about using the data manager here.

When adding expenses, you can choose to recharge the expense to a client; select the client and then Brightpearl will create a quote that you can turn into an invoice. The clients list was only showing the first 100 contacts; it’s now been updated to autosearch to handle tens of thousands of clients quickly and easily.

The main order search now includes street address, great for those of you dealing with subcontractors and staff out on the road who want to find a job for a site.

We’ve added a department widget and project widget to use on templates that relate to orders: _departmentName_ and _projectName_.

You can choose to show items and notes on the order listing screen; handy for at-a-glance reference before having to dig deeper, or if you want to jump straight to a cloned or parent order. There’s a setting in Setup:Options:Sales setup where you can turn this on.

The order search now also looks in the parent order ID, so by typing the parent ID into the order quicksearch box, you’ll get both the original and the clone.

We've got a new UserVoice forum

Back when I started my first  business, I looked at the options available for storing information and running the operations; plugging separate systems together (in the days before web services were easy to come by), or buying an enterprise ERP system like SAP… and that was about it.  More recently, web based “Software as a service” applications have become popular, well designed and reliable, but to build a complete business system including ecommerce, accounting, stock control and CRM you still have multiple pieces of a complex jigsaw puzzle to figure out. If you’ve got the technical skills (and time, and money!) then you can use the plethora of excellent APIs to connect everything together, but then you’re dealing with multiple suppliers and have the difficult question of deciding on the “master” data set, as well as having to put processes in place to ensure accurate data. Anyway, I digress.

Brightpearl is built as a single integrated system to help you get more done during the work day, and one of our main goals is to help your business become more efficient. A lot of this is down to how you navigate around the system, how easy it is to find the information you need, and how the different system workflows fit in with your real-world processes (like picking up the phone and querying a stock database whilst in the middle of creating a quote).

We’ve got our own ideas which you’ll see as we develop the new UI. We’d also love to hear how you think we can improve the way that you interact with the software. We’ve opened up a new forum on our feedback site exclusively for interface and workflow suggestions. Get involved!

Our new interface feedback forum

Our new interface feedback forum

Latest features and improvements

This morning we launched the mid-February release of Brightpearl, with a number of improvements and bug fixes.

Back order management has now become even more powerful. We’re introduced partial row split-to-back-order, where the system will only move items that have not yet been allocated or fulfilled. We’ve made two videos; one for Premium stock control, and one for all other pay plans.

We’re pleased to announce that the plugin for Rapportive is now available on US accounts! Read more about this awesome integration here.

If you’re upgrading from version 2, then you may have some order statuses that are shared between both Sales and Purchase orders. Version 3 only supports statuses for Sales or Purchases, so we’ve built an automatic migration for order statuses shared between both.

A common issue when dealing with suppliers is the need to allocate a single Supplier Invoice against multiple Purchase Orders; perhaps you’ve placed a number of POs during the week and they send you a single invoice at the end of the week. Previously, we used to allow merging Purchase orders into one, so that you can have a 1-to-1 relationship between PI and PO. This isn’t great because you lose a lot of the history of the merged POs. A much better solution is to allow multiple POs against one PI; so that’s what we’ve done.

Last year we launched Brightpearl across 2 more data centres in the US. We’re now working with another data centre in Europe as we bring more clients on board. We’ve spent a fair bit of time testing and tweaking the system to run well on our new infrastructure.

Support for international distance-selling on your ecommerce site; the tweaked tax setup means that you can now specify certain geographic zones to be charged a certain tax rate. Read more about international ecommerce.

The fulfilment process for users with Premium stock control lets you create “drop-ship” orders for suppliers to send goods directly to your customers. This new release now lets you create non drop-ship orders from the same process on the Goods-Out screen. Read more about drop-shipping here.

[#MENU#] and [#CHILDMENU#] widgets in beta : we spoke briefly about this in our last newsletter, it opens up the ability for you to have your own jQuery/javascript menu, and more than one per page, too. Read more about these new widgets on our forum.

You can now print barcodes from Purchase Orders again; the link had been missing from the new Purchase Order edit screen. Support for barcodes in Brightpearl at the moment is thin, but we will be adding extra capabilities soon, taking feedback from our users here.

Bugfix: Saving an item with a negative price on a sale inverts the price and quantity (a left-over feature from v2), but the next

Bugfix: Cost of items on a PO was not correct until saved twice; something that you’re unlikely to ever run into but needed to be fixed.

Bugfix: Receiving Invoice before receiving goods on a Purchase Order caused confusing accounting transactions; we’ve now fixed it, and also put in the constraint such that you can only receive an invoice against a purchase order if no stock has been received, or if all stock has been received.

Bugfix: � is appearing on customer account balance on website; there was an issue for one release where some new users were seeing an encoding issue with the pound sign; now resolved.

Bugfix: When using the “add price list items” modal from sales edit screen, single digit quantities were not being cleared when you clicked “add items”.

Bugfix: The filters on the purchase order list by shipping method, assigned to, and warehouse weren’t being respected; we’ve fixed this now.

Bugfix: Submitting a different date range on the customer statement was returning a blank screen.

The above work has been released as 3.9.1

Internet telephony – are you using it?

We’re guessing you’ve probably heard about Voice over IP (VoIP), but have you started taking advantage of all the business benefits yet? VoIP, also known as Internet telephony, has propelled small businesses forward by offering companies a professional image to communicate with their; clients, suppliers and stakeholders. It creates a centrally hosted location for communications allowing for smaller home based businesses or remotely staffed businesses to operate in the same way as those companies all working under one roof – like a virtual office.

Being a cloud based service provider ourselves we’re obviously an avid fan of hosted solutions and our friends at Gradwell happen to be one of the best in their field! Gradwell is an award winning Internet telephony provider, offering customers cost effective solutions and a much needed professional edge, allowing businesses to grow quickly and focus on delivering rather than worrying about the administrative tasks.

Their new Gradwell Mobile gives you a business landline on your mobile. The service provides all the benefits of fixed line telephony, including calls from just 4.25p per min (a saving of nearly 80%).

Gradwell Mobile is offering new UK customers that sign up via Brightpearl a 3 months freeGradwell Mobile”!

It works with any 3G enabled mobile so you don’t even have to change your hardware – giving your business all the features of a hosted phone system (a landline number on your mobile, call groups, call transfer, conferencing, call queuing etc). That equates to around a £30 saving so you only need to pay for are the cheap calls!

Simply enter the code ‘BRIGHT3’ at the checkout to claim your exclusive discount!

www.gradwell.com/mobile

Let's talk

It’s great to see so many more users signing up for Brightpearl each day, and even better to hear some of the feedback we’re getting:

I am a business owner in Australia and have tried Zoho Invoicing, Smart Sheet, Base Camp and Send Pepper but none can compete with Brightpearl.

My partner and I have been looking for something which we can set up and use to fully systemize our businesses within one program.

Brightpearl allows us to do this with ease and get incredibly orginized and cut down our time at work which is ultimately what any business owner is trying to do!! We highly reccommend Brightpearl to any business owner as an amazing tool if they really want to get under control, save time and work being less frustrated from all of the odd tasks that need to be managed 24/7.

Fantastic product!

We really want to build a solution that helps you run your business more effectively, and to do that we need to be able to listen to what you’re saying. There are a number of ways to talk to us to let us know how we’re doing, suggest new features or ask for help.

I’m not sure what to do, I need help!

Firstly have a look at our support documentation. It’s all online, and covers a lot of the application. If that doesn’t cover what you need, then have a look at our forums at http://discuss.brightpearl.com where there may be some more advice.

I’ve got a great idea for a new feature

We have a Uservoice forum at http://feedback.brightpearl.com where you can suggest features that anyone can vote on. You can also see what other users think are the most important things to add to the system.

I need some personal support

We’re focused on making Brightpearl very easy to get started with.  But if there’s something we’ve left out and you need some help with setting up, then raise a ticket on our support desk and our team will help you out.  When you sign up for a Brightpearl account you automatically get an account on our helpdesk; if you change your login details on your Brightpearl account you’ll also need to change them on our helpdesk system.