You’ll have noticed a new feature on our helpdesk – you can now give us a rating when you close the ticket. This helps our support team to give you the best service possible – so please use it!

You can now also re-open a closed ticket if you need us to revisit a closed issue – there’s a link in the “closed tickets” list.

If you are offering support to your clients using Helpdesk, you’ll see this new feature appear in your system soon.