Online retailers, Oak Furniture Solutions sell the best quality oak, ash and pine furniture for the best price without compromising on customer service. Struggling to scale their business using Excel spreadsheets they looked for a 'do it all' solution. They have found Brightpearl has helped them improve the quality of their customer service as well as stock management.
Started on eBay 4 years ago, Oak Furniture Solutions has a wealth of knowledge in ecommerce and customer service. Oak Furniture Solutions aims is to sell the best quality oak, ash and pine furniture for the best price whilst not compromising on customer service.
By selling online this means that their customers are able to benefit from highly reduced prices and their dedication to keeping the delivery experience top-notch means that customer get a great experience throughout the process of ordering and delivery. The amount of repeat customers they have is testament that they are achieving these goals.
Isaak LeBel from Oak Furniture Solutions explains how Brightpearl helped their business:
There's no doubt managing our information is easier
“As Oak Furniture went from a small to medium size business we realised we needed to move away from Excel spreadsheets and started looking for a ‘do it all’ solution. I think it was our accountants who recommended Brightpearl so we decided to give it a go.
There’s no doubt managing our information is easier particularly when it comes to contact management and stock control. The greatest value is probably the CRM because now when we look at a customer records we can see it all, we know everything that is going on, which has helped to improve the quality of our customer service. Stock management is also much clearer and simpler to understand and follow through.
The process of gathering all our information into one place is much more straightforward, rather than needing to collect it all together in spreadsheets you can get a screenshot of all your data from right within Brightpearl. It all links up, so right from my dashboard I can get a great insight into what’s going on with our sales and accounts.
A tool that can certainly grow your business
The look and feel of Brightpearl is great and very user-friendly. It’s so intuitive that you can easily pick up how to use the system in no time at all. And if there ever is something I can’t do the support team are very helpful and always work out a way for me to get it done.
An all in one tool that has great integration possibility, fantastic value for money, is web based, easy-to-use, and looks terrific. We will definitely continue using it and would recommend it others as a tool that can certainly grow your business.”