Customer Portal

Customers can view their orders online

Allow self -serve PDF invoice re-printing

Give your customers access to their information

Impress clients with your Brightpearl online portal that allows clients to re-print invoices, make on-line payments, download a statement of account.

Order collaboration

All orders are listed in your portal so clients can track their order from when the order was place right through to delivery. No more incoming calls asking "where is my order", "what's my tracking number".

Job management

Clients can use the order management software to view/search their job list on-line, track progress, add new information rather than disturbing your scheduling team asking "what is the status of this job", "when will that job be complete".

Keep clients up to date on orders & jobs with automated SMS & email updates.
Give you contacts the ability to change their contact details for invoicing and orders. They can change, delete or add as many new addresses as they need.

Improve your customer service

Manage your client relationships in a professional way using the Brightpearl "Service Desk". When clients have a problem or enquiry, they can raise support tickets for your customer service team to process. All information is stored on tickets, when new information is added to tickets or you change the status of an incident, automatic email/sms alerts are sent to your client and team. Read more here.