New to Brightpearl?

Check out the step-by-step guides in the Launch Zone to help you get the best start possible.

Need a little extra help?

From Consultancy & Implementation, Training and Website & Design, Brightpearl offer a number of launch and other services to help you get going.

Welcome to Brightpearl Support

Have an issue or a question? Search our comprehensive knowledge base where there's a wealth of documents and answers to help you. Alternatively there are a number of guides and videos in the categories below that could help you.

We're currently revamping our search documents and until that's complete all documentation may not be included in search results - if you don't find what you're looking for please have a look through the documentation structure

Still can't find what you need?

Our support team can be reached during the following hours:

Americas: 8am - 8pm EST (5am - 5pm PST) Mon-Fri
Europe: 9am - 10pm GMT (10am - 11pm CET) Mon-Fri

A limited support service is available via email on the weekends.

To raise a ticket, login to your Customer Portal or access phone support (subscription rqd) by calling:
US: 888 320 5069
UK: 0845 003 8935 or +44 117 924 5047