Batch processing can be used to update the status or owner of multiple tickets at once.
- Search for the relevant tickets in the Helpdesk.
- When they are listed, tick the checkbox next to each ticket to be updated.
- From the drop-down menu at the top of the listing select what you would like to do.
- When updating the status you can also add a note to each of the tickets and specify whether the note is public or private and if notifications are sent to the relevant staff and customers. Use Quick Notes to apply a standard note template
- Click Submit to apply the changes.
