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Helpdesk

Sign in to helpdesk

In this section

  • Introduction to Helpdesk
  • What are tickets?
  • Adding Tickets in Helpdesk
  • Searching & Viewing Tickets
  • Updating tickets in bulk
  • Claiming Tickets
  • Completing Tickets
  • Ticket Statuses
  • Ticket Categories
  • Ticket Ratings
  • Service Levels
  • Helpdesk Settings
  • Email Templates

Helpdesk

You are here

Home

Welcome to the support documentation for the Helpdesk module in Brightpearl. These documents will help you understand, setup and use the module for managing your customer service, including online enquiries.

Use the links below to select what you'd like to read about:

  • Introduction to Helpdesk
  • What are tickets?
  • Adding Tickets in Helpdesk
  • Searching & Viewing Tickets
  • Updating Tickets in Bulk
  • Claiming Tickets
  • Completing Tickets
  • Ticket Statuses
  • Ticket Categories
  • Ticket Ratings
  • Service Levels
  • Helpdesk Settings
  • Web Portal (Customers & Suppliers)
  • Email Templates
‹ CRM / Contacts - FAQs up Introduction to Helpdesk ›

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