What are tickets?

Tickets are used for receiving, monitoring and responding to customer service enquiries, complaints and work requests. A ticket is created by a customer via your website or, if you are not using a website, through the web portal. You can also manually create tickets in Brightpearl backoffice; this is useful to ensure you follow up on any customer issues or requests that may have been raised directly with you over the phone, or by email. Responses to the queries can be entered against the ticket and distributed to all relevant parties via email with a full history of communication stored against the ticket in Brightpearl.