My products are displaying in Magento admin but not on the webstore...
This means that your Magento and Brightpearl accounts are talking. If your inventory availability in Magento is currently zero it may be that your Magento account is set to only display products which are available. They will automatically display when they become available. If you want the items to display even when they are out of stock you will need to alter your Magento settings:
- In Magento, go to System > Configuration.
- In the Catalog menu select Inventory.
- Under Stock Options select Yes to Display out of stock products.
- Click Save Catalog.
Now refresh your search indexing and check to see if your products are displayed.
But I selected "Make available and continue selling when out of stock" in Brightpearl?
This allows items to continue to be purchased when availability is zero, but does not control whether they are displayed. You will need to change your Magento setting as above.
Why won't my products upload? Why are only some of my products are uploading?
Have you checked your product descriptions? Brightpearl product descriptions (long and short) need to be written in html; however you can use the visual mode if you don't want to worry about html. Sometimes the way descriptions display can become jumbled if the description has been copied and paste in from Microsoft Word for example; these types of program will often apply formatting to the text which is retained on copying across to Brightpearl and cause the problems. When you attempt to upload the product to Magento it can't understand the jumbled up description and it fails. If you are copying from Word, make sure you use the Paste from Word icon provided in the visual mode, or ensure you have removed all formatting before pasting into visual mode. You should double check it looks like actual words in html mode as well.
Are your products set as "manage inventory = yes" in Brightpearl? You are only able to upload stock tracked Brightpearl products to Magento. To fix this you will first need to disable your products on Magento and then update them to be stock tracked. You can easily do both this steps using batch processing in Brightpearl. First, go to your product list (use the filters if you only need to correct some items), tick the checkbox next to each product and then click the "Manage channels" button. Select "Disable on channels" radio button and tick the checkbox for your Magento store, click Update. Now select the products again. In the drop-down menu just above the list of products select "Set "manage stock", select "Yes" and click Update. You can now reactivate the products on Magento by selecting them again and going to "Manage channels".
Does Brightpearl offer support for my Magento store?
No, unfortunately we can’t offer support for Magento. There’s a huge community, plus you get support directly from the Magento team if you’re using the Magento Go edition.
Does Brightpearl integrate with all Magento versions?
Yes. You’ll need to check that you have the Magento API enabled (see our help docs for how to check)
Can you migrate my Brightpearl store to a Magento store?
We can certainly help with some parts of the work; please contact our services team for more information.
Does Magento Go support mobile themes?
Not as far as we can tell at the moment. http://collaborate.magento.com/magento/topics/mobile_theme_and_or_app_for_magento_go_a_must_have
Can I run a Magento store as well as a Brightpearl storefront?
Yes. Just install the Magento integration which will create an extra sales channel. Your Brightpearl stores will continue to create sales on their own sales channels.
Does Magento support downloadable products?
Yes - but not Magento Go. Brightpearl will synchronise product data and prices for non stock items (such as downloadables)
Can you restrict access to pages based on customers?
Brightpearl webstore supports this Yes - but you’ll need to add this extension to your Magento Community system.
Where can I get Magento Community hosted for me?
Magento Community is the most powerful and flexible choice, but needs to be installed on a server and hosted somewhere. We suggest a Google search as your first port of call.
Why is only one of my product variants connecting?
Magento requires that each product has a unique SKU number. If your variants share the same SKU it will only connect one product. To edit the SKUs on all the variants in a product group click the Edit Variants link below the product name in the product list.
Why are my prices displaying exclusive of tax?
When your prices are synchronised with Magento they are always loaded as net prices. This is because Magento will also apply tax values so we don't want to duplicate it! In order to make your prices appear as inclusive of tax on your webstore you need to change your settings in Magento. Do this at System > Configuration > Sales > Tax, update the prices display under Price Display Settings and Shopping Cart Display Settings as applicable. You will also need to change your default country to the United Kingdom in the Default Tax Destination Calculation section.
I've done EVERYTHING but it's STILL not working! Why is it not working?
Make sure your Magento account is talking to Brightpearl. You need the WSI-Compliance field set to "No", find it at System > Configuration > Magento Core API.
Will Brightpearl delete records in Magento?
No. Your Brightpearl account will never delete anything from Magento. Including products, categories, customers, orders, tax setup and attributes.
I can't connect to my Magento store / there is an error on the dashboard - "Looks like we can't connect to your Magento store"
This means that Brightpearl is trying to communicate with Magento but is getting no response. This could mean that Magento is blocking Brightpearl for some reason or it might mean that Brightpearl is sending messages to the wrong place. First of all check your Brightpearl settings, find out more about these settings here. If you're still having problems please raise a ticket with Support so we can investigate it further.
My test order won't download
Make sure you haven't used the same email address as your Brightpearl user log in, or any other staff member. Orders will not download because a customer record can't be created with the same email address as a staff member.
I've deleted a product in Magento, what do I do?
If this happens you will need to disconnect your Brightpearl product and re-upload it to Magento. To do this select the item in the product list and click the Manage channels button, select the option to "Disconnect from channels" and submit. Click the Manage channels button again and this time select to make the item available and submit. The product will be recreated in Magento and the connection restored.
My Brightpearl product says it's connected but it doesn't exist in Magento
If you can see a price in the Magento store column for the item in your product list then Brightpearl believes the item to be connected. If, however, the item can't be found in Magento admin it's likely the item was uploaded at some point but then deleted. This can be easily fixed using the disconnect feature. Select the item in the product list and click the Manage channels button, select the option to "Disconnect from channels" and submit. Click the Manage channels button again and this time select to make the item available and submit. The product will be recreated in Magento and the connection restored.
My role won't save (Magento Community 1.6.x) (last updated 16/05/2012)
There is currently a bug in Magento Community version 1.6 which means your web services role resources won't save. This means that Brightpearl won't be able to access your Magento account and nothing with upload or download. Fortunately there is a fix for this problem provided by Magento! Check out their Community forum here
