As soon as you integrate your Magento store, Brightpearl should be used as the master system. If you perform certain processes in Magento, the two systems won’t be able to recover automatically.
-
Ensure the WSI-Compliance field is set to "No", find this field at System > Configuration > Magento Core API. This must be set to "No" to allow Brightpearl to upload data.
-
Don’t delete products in Magento. Once they are deleted in Magento there is no way of re-uploading the same products from Brightpearl. You will have to create new products in Brightpearl to upload them to Magento. It's also worth noting at this point that if this does occur you will probably have to retain 2 products in Brightpearl because it is not possible to delete products which have accounting entries related to them.
-
Don’t delete reference data in Magento if it’s linked in Brightpearl. If a Brightpearl product uses it (a Brand for example), then that product will no longer synchronise with Magento. If by accident you do delete reference data in Magento, you’ll need to refresh your Brightpearl copy of the reference data, and then re-link to the new Magento attribute.
-
Don’t change the root category that your Brightpearl store integrates with. However, once a category is created by Brightpearl in Magento, you can move it around (the nesting is NOT updated when you subsequently move categories around in Brightpearl).
-
If you add a custom domain to your Magento Go account, you’ll need to update the synchronisation URL on the Magento integration settings screen in Brightpearl.
- When your Magento store is placed in Maintenance mode your products won't update. Once maintenance mode is switched off the link with be restored.
