I’ve spent several years working with ERP solutions in retail and wholesale, among other sectors. After running my own business for several years, I took an interest in how software gave me a competitive advantage. Business owners invest a great deal of time, effort and money in choosing and implementing technology, as do the software providers ensure their customer gets live and starts using their solution.
These software systems are ‘mission critical’ and should be the backbone to any growing and scaling business. I was always frustrated that my customers were left to ‘go it alone’ after the initial implementation of their chosen solution.
As solution providers, is our job done once we get a business live? No, far from it! After all, the investment we have both made is for everything that happens after a business goes live on a new platform. This is where the journey should begin, not end.
I joined Customer Success to bring a consultative and solution focused approach. I’m passionate about everything that happens after launching a new customer on our platform. Every day, I ask myself and my team: Are our customers getting the full value from their investment in Brightpearl? Are we keeping up with the changing needs of a growing business?
The greatest thing about building long-term relationships with customers is the collective knowledge both parties can bring. Together, we are building a community of experienced entrepreneurs, and all learning from each other. I am excited how we can build on this further to deliver the right tools, processes and insights to help our customers achieve their desired goals.