Retailers Face “Returns Tsunami” as Try-Before-You-Buy Trend Intensifies

Retailers Face “Returns Tsunami” as Try-Before-You-Buy Trend Intensifies

AUSTIN, Texas, March 21, 2018 – A new report released today highlights the hidden dangers to retail stemming from online businesses, such as Amazon’s new Prime Wardrobe, Trunk Club, Stitch Fix, Warby Parker, and ASOS, which have introduced Try Before You Buy (TBYB) options for customers. The trend is threatening to overwhelm  retailers – many of which are already reaching crisis point – with a huge surge of intentional returns that may undermine profits.