Brightpearl Partners with BigCommerce to Transform Omnichannel Retailers’ Back Office Operations

Integrated solution simplifies back-office operations and enhances ecommerce capabilities allowing fast-growing retailers to provide greater customer service and improve bottom-line results.

AUSTIN, Texas and BRISTOL, UK – September 25, 2017 – Brightpearl, the leading retail management system for high-growth omnichannel retailers, has been named a BigCommerce Certified Technology Partner, providing more than 50,000 BigCommerce customers with access to its cloud-based retail management system.

The omnichannel retail industry is rapidly evolving as businesses expand their operations online to serve continually changing customer demands and expectations. Mid-sized retailers understand that what happens after a customer clicks ‘buy’ is essential to maintaining brand loyalty and providing a positive customer experience. Real-time inventory accuracy across all channels and automated and rapid fulfilment are fundamental to a retailer’s success.

Brightpearl’s end-to-end enterprise resource planning (ERP) solution helps mid-sized retailers and wholesalers to expand and compete with larger rivals by bringing together orders, inventory, financials, customer relationship management, and other retail operation processes into one interface. Built specifically for fast-growing omnichannel retailers, the solution streamlines a business’ back office so it can focus on its customers and other growth activities.

The integration with BigCommerce, the leading ecommerce platform for fast-growing and established brands, now provides an easy-to-deploy retail management solution that enables omnichannel retailers to manage their inventory levels, financials, order processing, and fulfillment more efficiently -- all from a central hub, rather than several different administrative areas.

“We’re excited to work together with BigCommerce to offer a complete, integrated solution that enables omnichannel retailers to take care of the back office and inventory management activities in a way that lets growing retailers focus on their customers,” said Derek O’Carroll, CEO, Brightpearl.

Omnichannel retailers can connect their BigCommerce storefront with the rest of their business to sync orders, inventory and pricing data, and share real-time updates on inventory with their other sales channels. This allows for maximized selling potential and minimized risk of double selling.

Russell Klein, senior vice president of corporate and business development for BigCommerce, added, “Our partnership with Brightpearl further illustrates our commitment to providing retailers access to only the highest-calibre technologies and service providers available in the industry. Brightpearl is a best-of-breed company that shares our desire to help merchants sell more and grow faster to maximize success, and we look forward to working together to mutually support customers.” 

“We use Brightpearl for both our US BigCommerce site and our UK BigCommerce site and anticipate tremendous growth on both for the coming year. Brightpearl’s integration with BigCommerce is a huge part of that,” said Stephen Hersh, CEO of Biaggi, a luggage brand focused on foldable bags.

Before switching to Brightpearl, Biaggi handled its BigCommerce orders manually, and once a month populated the previous month’s information into QuickBooks. Every tracking number was entered manually, and each order was exported and sent to Biaggi’s warehouse for fulfillment. The company also ships orders from multiple warehouses, so managing inventory was a process requiring extensive manual adjustments.

Hersh continues, “As our order load from BigCommerce increased, we became desperate for a new system that would help us to fulfill orders, track inventory from multiple warehouses and integrate with our third party logistics so that the process would be as automated as possible. 

“We settled on Brightpearl because we were impressed with the flexibility that Brightpearl offers and because of how seamlessly Brightpearl integrates with BigCommerce. We are extremely happy about our decision. Our BigCommerce order fulfillment process is seamless, automated and hassle-free. My order processing team used to spend a minimum of five hours per day on BigCommerce orders, and now, thanks to Brightpearl, they don’t even spend 10 minutes per day on it.” 

More on the partnership between BigCommerce and Brightpearl can be read here.

About BigCommerce

BigCommerce is the world’s leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to scale to tens of millions in online sales at a fraction of the cost and complexity of on-premise software. BigCommerce customers include 50,000+ SMBs, 2,000+ mid-market businesses selling more than $1 million per year, 15 Fortune 1000 companies, 25 Internet Retailer 1000 businesses, and leading brands and retailers representing a wide range of B2B and B2C categories. For more information, visit www.bigcommerce.com.

About Brightpearl

Brightpearl is a powerful-yet-simple retail management system that helps mid-sized retailers and wholesalers expand and compete with larger rivals by streamlining sales and supply chain functions across multiple online and offline channels.

Brightpearl’s cloud-based software and services enable omnichannel merchants to manage the heart of their business by combining purchasing, inventory management, CRM, order processing, accounting, fulfillment, and reporting into a single reliable system. Founded in 2008 with offices in the U.S. and UK, Brightpearl is used by more than 1,200 merchants around the world.

For more information, visit www.brightpearl.com. Connect with Brightpearl on Twitter (@BrightpearlHQ), LinkedIn (linkedin.com/company/Brightpearl), and Facebook (facebook.com/brightpearl).

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Media Contacts:

U.S.

Lauren Curley

lauren@straight-linepr.com

+1.617.529.6463

UK

Mark Hook

mark.hook@brightpearl.com

Jeffrey Ingold brightpearl@wcommunications.co.uk

07477 711656