Implementation SaaS ERP Consultant (UK)

Location: Bristol, United Kingdom

About the role

Based in our Bristol office, or remotely for the right candidate, you will be responsible for setting customers up for long-term success on our platform. In this critical role you’ll be acting as a solution expert whilst working in close alignment with your Brightpearl colleagues to ensure that every customer has the right service mix to guarantee their ultimate success.

We are growing fast and this is an opportunity to join a dynamic team and have an immediate, measurable impact. You will have the opportunity to work alongside some of the brightest minds in the industry and, beyond leveraging your existing skills and experience, you will also have the opportunity to learn other leading ecommerce software.

Head of Communications

Location: Bristol, United Kingdom

About the role

You will be joining the company as it enters the next phase of accelerated growth. This is a new position and it will play a pivotal role in optimising the brand marketing for Brightpearl to drive awareness and sales. You will be responsible for the content team and develop a robust brand and communications strategy for the UK, as well as feeding into the European and US communications plans. You will build a positive perception of Brightpearl - one of the best and fastest growing SaaS companies - through external media channels and content creation. You will manage relationships with the media and other stakeholders, produce engaging story hooks and organise events.

Customer Success Manager

Location: Bristol, United Kingdom

About the role

The primary role of the Customer Success Manager (CSM) is to help our customers achieve their business goals through using Brightpearl, thereby retaining and growing their business relationship with Brightpearl. The CSM will conduct conversations and Strategic Business Reviews with business owners and operational staff regarding their business and the challenges they face with their operations. The successful candidate will be a strongly self-motivated and driven individual who is outcome-oriented, methodical and tenacious, and can effectively interact with the wider Brightpearl team. The role reports to the Regional Customer Success Leader.

Software Product Support

Location: Bristol, United Kingdom

About the role

We are looking for a Product Support guru who has a love of customer service and web-based technology and is looking for an exciting opportunity that combines these two areas. In the Product Support role you will be the first point of contact for Brightpearl customers who are looking for help using our cloud-based platform for retailers & wholesalers.