Implementation Consultant

Location: Bristol, United Kingdom

About the role

The Implementation Consultant role is responsible for ensuring the Professional Services team deliver  high quality implementation projects. As a member of this team, you will be responsible for leading implementations. You will add value throughout the solution delivery stage (ensuring quality delivery standards are met) with a smooth customer handover to the Customer Success and Support teams. An ability to manage diverse teams and balance achievement of customer objectives in conjunction with delivery timelines and budget is essential for success in this role.

Key Responsibilities:

 

Solution assessment:

  • You will assess customer business objectives and system needs to ensure a correct solution fit  

  • Lead engagements across teams and partners to build packages of works to meet customer required outcomes

  • You will ensure work with the Pre-Sales team to ensure accurate Technical Proposals are completed to reflect the agreed solution

  • You will provide accurate work estimates and ensure accurate delivery timelines to achieve agreed customer outcomes

  • You will be asked to provide key insight on solution requirements to ensure there is a cycle of continuous improvement

 

Solution delivery:

  • You must be able to demonstrate the ability to work independently with clients for relatively short (<1 month) and long engagements (>6 months)

  • You will be expected to lead consulting engagements with key customers on larger projects

  • You will be leading the consulting engagements and ensuring quality delivery

  • You will manage all project activities – business process analysis, data import, application configuration, user training - either completing yourself or delegating to colleagues

  • You will be responsible for ensuring project outcomes are successfully delivered, to agreed timelines and to budget.

  • You will be expected to communicate progress and report issues and changes, escalating where required

  • You will be expected to lead on consulting engagements with key partners

  • You will be expected to be a key feedback loop to the wider engagement teams - Product, Customer Success etc to ensure an ongoing cycle of quality delivery

  • You will be asked to provide key insight on delivery requirements to ensure there is a cycle of continuous improvement in quality implementation delivery

  • You will be expected to guide and mentor junior team members on technical and managerial aspects of technical delivery, project management and business development

 

Experience/Skills Required:

  • Experience using and setting up one or more of the following - accounting packages (Xero, Quickbooks, Sage 50 etc), inventory & stock control, CRM, sales order processing or equivalent technology systems;

  • Experience in ERP software implementation on systems such as NetSuite, SAP, Oracle, Microsoft Dynamics;

  • 3+ years business application training and accounting / finance experience

  • Enthusiastic and driven personality with exceptional communication skills

  • Collaborative and consultative work style

  • Experience delivering product/technical solutions

  • Excellent client management skills and experience delivering consulting & training services (customer facing)

  • Ability to link business processes in one or more of the following areas - sales, distribution and fulfillment, customer support

  • Project quoting experience

  • Strong project management skills including the ability to manage teams to deliver high quality work on time and to budget.

  • An understanding of eCommerce technologies such as Magento, Shopify, ekmPowershop and Bigcommerce and online marketplaces such as eBay and Amazon

  • Strong understanding of small to medium-size business operations

 

Experience/Skills Desired:

  • Degree educated is preferable

 

The role is based in Brightpearl’s Bristol office, however, we like to visit our customers so some travel will be required. For the right candidate, remote working is a possibility.

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