Project Coordinator

Location: Bristol, United Kingdom

About the role

The Project Coordinator role is responsible for ensuring the Professional Services team deliver high quality implementation projects by managing, organising and controlling project activities. As a member of this team you will add value throughout the solution delivery stage (ensuring quality delivery standards are met) with a smooth customer handover to the Customer Success and Support teams. An ability to manage diverse teams and balance achievement of customer objectives in conjunction with delivery timelines and budget is essential for success in this role. The role is based in our Bristol, UK office and reports to the VP of Professional Services.

As a Project Coordinator you will be:

  • Developing and issuing initial schedules for implementation projects

  • Scheduling customer onboarding activities as required

  • Use project control tools to monitor projects plans, work hours, and budgets

  • Maintaining a clear overview of project progression and keeping projects up-to-date

  • Maintain project documentation, plans and reports

  • Effectively and accurately communicate relevant project information to the client and project team

  • Liaise with Project Consultants to Track & manage project risks, changes, issues and opportunities - escalating where necessary

  • Report on project status and issues that may impact client relations to Professional Services Leadership

  • Communicate ideas for improving company processes with a positive and constructive attitude

  • Ensure projects are delivered in accordance with best practice procedures

As a Project Coordinator you will be:

  • Degree educated preferably within Business, Finance, Accounting or Information Technology disciplines

  • 2 years minimum previous experience in a similar role of supporting clients and consultants

  • Experience of working within SMEs or start-up environment

  • Experienced in customer service and have worked in a client facing role

  • Knowledge or experience in Project Management methodologies such as Waterfall and Agile

  • Exceptional organisational and multitasking skills

  • A self starter, eager to learn with a proactive nature

  • Strong attention to detail and deadlines

  • Good written and verbal communication skills

  • Team Player

  • Ability to work as part of a team or independently

  • Customer first mentality

  • Demonstrated willingness to be flexible and adaptable to changing priorities

  • Prince2 qualification (desirable but not essential)

  • Degree is required

  • Be located in Bristol, UK

  • Must be willing to travel (about 50% travel)

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