Project Manager

Location: Bristol, United Kingdom

About the role

The Project Manager role is responsible for ensuring the Professional Services team delivers high quality implementation projects. As a member of this team you will add value throughout the solution scoping stage (employing resource, risk and delivery analysis) and solution delivery stage (ensuring quality delivery standards are met) with a smooth customer handover to the Customer Success and Support teams. An ability to manage diverse teams and balance achievement of customer objectives in conjunction with delivery timelines and budget is essential for success in this role. The role is based in our Bristol, UK office and reports to the VP of Professional Services.


  • Act as a point of delivery expertise, inputting to project scopes, involving all relevant stakeholders to ensure feasibility of delivery

  • Ensure accurate resource availability and allocation

  • Develop and maintain detailed project plans to track progress

  • Perform risk management to minimise project risks report and escalating to management as needed

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects

  • Manage projects to ensure delivery on-time, within scope and within budget

  • Manage the relationship with the client and all stakeholders

  • Ensure all the aims of the project are met

  • Ensure project quality standards are met

  • Use appropriate techniques to manage changes in project scope, schedule and costs

  • Measure project performance using appropriate systems, tools and techniques

  • Act as a PM point of expertise for other team members

  • Create and maintain comprehensive project documentation

  • Ensure a process of continuous improvement to drive PM best practice

  • Drive consultancy utilisation to target

Experience/ Skills required

  • Degree educated

  • Technical background, with understanding or hands-on experience in software implementation and web technologies a plus

  • Experience with Waterfall and Agile Project Management

  • Proven experience delivering projects to external stakeholders

  • At least 2 years in a similar role

  • Excellent client-facing and internal communication skills

  • Excellent written and verbal communication skills

  • Excellent organisational skills and attention to detail

  • PMP / PRINCE II certification is a plus

  • Experience gathering and documenting requirements from the client and presenting project status to stakeholders

  • Strong leadership, diplomatic and motivational skills including the ability to lead up, across, and down multiple business and technology organisations

  • Experience working with onsite and remote teams

  • Strong multi-tasking and problem solving skills

Apply Now!