During Covid-19 consumers appear to have re-assessed their priorities when they’re shopping online. 51% of shoppers now say that trust is their motivating factor when selecting who to shop with. In fact, trust has become more important to them than brand names or even low prices. How to build trust with customers is therefore something that all e-commerce companies should be paying close attention to.
We’ve drawn up a checklist of ways to ramp up trust, even in tough times. You’re probably well up speed with some of the items on the list, but in every business there’s always room for improvement.
And, if you think your brand is already owning this checklist, then you might want to submit your business to be considered for this year’s ‘Trusted 100’, a distinguished list of the top trusted e-commerce brands to shop with – it only takes a few minutes to enter!