Sanctuary Bathrooms triple their
eBay sales with Brightpearl

Sanctuary is a bathroom retailer supplying baths, showers, bathroom furniture, bathroom
accessories and pretty much everything you could want for the bathroom.

sanctuary bathrooms main ebay

Key facts


Founded by James Roberts


eBay sales

Magento web stores

Looking back to before we found Brightpearl, we were virtually in the dark ages. We were writing orders down on paper and keeping them in files so finding customers old orders would take ages.
— James Roberts, Director

The background

Sanctuary Bathrooms is not your normal Bathroom Company. They pride themselves on offering a high standard of personalised customer service which is second to none. Not only are they passionate about providing customers with the best service but also the best prices they possibly can too. So far using Brightpearl they’ve saved £15k by reducing admin alone and have been able to triple their eBay sales due to the built-in integration with Brightpearl.

Sanctuary Bathrooms is a family run established business which specialises in the supply of high quality bathroom suites and quality items for customers’ bathrooms. Their range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and pretty much everything you could want for the bathroom. James Roberts, Director at Sanctuary Bathrooms, tells us more about his story.

The challenge

“Before using Brightpearl, we were using Sage for our accounting, but found it didn’t have the facilities to incorporate specific requirements like integrating our inventory. It was beginning to cause some issues."

Key Challenges:

  • Difficulty keeping track of orders
  • Managing multiple suppliers and customers
  • Time to expand the business

"We decided there had to be a better way - and what better than the complete package with everything in the one system - accounts, orders, inventory etc. It was the perfect solution for us. We signed up for a trial of Brightpearl to begin with and took the decision to sign up within the month’s trial as we felt it offered all the functionality we needed. Not only did Brightpearl offer to tie up all our business processes but to push us forward and help us grow as a business.

The solution

“The main impact Brightpearl has had is in making sure we are making a profit each month. It’s all too easy to be drawn into selling cheap at offering low prices but if your not actually making any money then it doesn’t make business sense. Using Brightpearl we can quickly see if we’re having any issues and need to change our sales focus in order to be profitable. “We’ve also found it very good to quickly locate customers, look at orders and improve customer service. We now spending far less time working costs out, writing orders down and managing customer communications, therefore we have time to look at other selling options and new product lines. “One of the areas we have found a big time saving is the integration with eBay which saves time on some of our low margin sales. We can concentrate on listings without worrying about adding it to the back office as well, saving us a minimum of two hours a day just on this. This has allowed us more time to list more of our products and we’ve nearly tripled our eBay sales on a monthly basis."

The future

“We have found Brightpearl to be our missing member of staff, giving us the information we need to make decisions and grow. As such we save £15,000 a year on employing an extra person. It makes great business sense for us."