Refunding Customers (Magento)


A refund in Brightpearl is processed via a sales credit, which also allows for the receiving of returned items.

It is important to cancel/credit in Brightpearl to update reports and create accounting entries. The order in Magento doesn't need to credited or cancelled, however, updating the status maybe desired so that customers can see that the order is cancelled when they log in online. This can be done by connecting the Brightpearl order statuses, and assigning a cancelled status in Brightpearl.

Processing a refund in Brightpearl does not move money so the customer will need to be paid via the payment provider.