Location: Austin, TX USA
About the role
Come join one of 2019’s Best Places to Work in the heart of downtown Austin where we’re making the lives of retailers simpler by automating the back office. Your role as an Implementation Consultant? Three parts: 1) lead all projects you are implementing for our diverse range of retail clients, 2) communicate effectively to all teams involved on the project, and 3) deliver what the customer wants in a tandem with timelines and budget.
We pride ourselves on work-life balance so before we get too into your day-to-day, here are some of the things we bring to the table: generous PTO (20 days in all) plus 12 holidays, stocked kitchen, 6th street location, 100% paid medical and dental, but that’s not all, check out our perks and benefits tab to the left to see what else!
Your Day-to-Day Life:
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders).
Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments.
Engage in project kick-off meetings to review expectations, deliverables, and timelines.
Monitor and deliver artifacts to the agreed project plan.
Ensure key project deliverables are up to a high standard of excellence.
Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders.
Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.
Primary point of contact during implementation projects for client support.
Collaborate on timelines and deliverables with any department that may be involved with the Client’s implementation project
Ability to work independently with clients and for both short and mid length engagement (<1 month to 4 months).
Provide key insight on solutions delivery to ensure there is a cycle of continuous improvement.
Experience implementing an ERP or any enterprise wide business system.
Using and implementing one or more of the following systems - accounting packages, inventory & stock control, CRM, sales order processing or equivalent technology systems;
Experience in ERP software implementation on systems
3+ years in business application training and accounting / finance experience
Exceptional communication skills
Organized and detail oriented
Experience delivering product/technical solutions
Experience delivering consulting & training services (customer facing)
Ability to work independently, without close supervision, as well as part of a team
Experience building and maintaining good customer relationships
Must be in Austin or willing to relocate and able to work in our downtown office
Located in Austin, Texas is preferable
Project quoting experience
An understanding of eCommerce technologies and online marketplaces
Strong understanding of small to medium-size business operations
Check us out on Built In Austin to get more of an insight on what it’s like to work with us!