Implementation Analyst

Austin, TX USA
Come join an award-winning tech business in the heart of Downtown Austin where we’re making the lives of retailers simpler by automating the back office.

Location: Austin, TX USA

About the Role

We are looking for a hard working, enthusiastic individual to work in our Professional Services and Implementation Project team. As a valued team member, you’ll utilize your analysis skills to interpret client data requests. Our team is creative, driven and focused on providing the most accurate and digestible data to our clients daily. You will gain first hand experience of delivering a cloud ERP solution to businesses throughout the world, working with some of the most exciting up and coming brands.

Your Day-to-Day

  • Assisting Consultants in new account software set-up during the Implementation process
  • You will be collecting, manipulating & cleansing required data to complete assigned task(s)
  • Manipulate customer data using excel and migration tools
  • Creating bespoke templates using HTML and CSS
  • Capturing project data and recording it against internal systems
  • Monitoring Analyst dashboards to ensure data is maintained to support project timelines
  • Continuously seeking ways to improve and speed up the implementation process
  • Providing formal status updates to internal and external project stakeholders
  • Handling customer service inquiries and fielding ad-hoc technical inquiries as they arise.
  • Answering and responding to customer support tickets in the helpdesk system

About You

  • Strong communication skills; the ability to communicate technical information to both technical and non-technical audiences
  • The ability to build customer relationships (internal and external)
  • Ability to work with little instruction on day-to-day work, and achieve results when presented with only general instructions on new assignments;
  • Excellent organization skills. The ability to multi- task, manage conflicting priorities and manage workload to strict deadlines
  • Advanced skills in MS Excel essential
  • Experience using HTML and CSS
  • Located in Austin, Texas or willing to relocate
  • We will not be sponsoring any visas at this time

Desired Skills

  • Understanding of API’s and interfaces
  • Basic understanding of databases e.g. MS Access
  • Basic understanding of eCommerce software a plus (Magento, Bigcommerce, Shopify)
  • Basic understanding of Salesforce
  • Basic understanding of online marketplaces (eBay, Amazon etc)
  • Basic understanding of software applications such as Sage 50, Quickbooks, Netsuite
  • Basic understanding of Project Management
  • Customer service experience


Ensuring a diverse and inclusive workplace where we collaborate and learn from each other is core to Brightpearl’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a supportive place to work.