Can Brightpearl support both wholesale and retail customers?
Yes. Both retail and wholesale customers are supported as Brightpearl has features tailored to both sets of needs. Find out more in our detailed solutions pages.
What can Brightpearl automate?
Brightpearl can automate your entire end-to-end order process. Orders are automatically downloaded from all connected sales channels and upon order download, inventory levels are updated across channels and accounting journals are also created automatically. While intelligent integrations to shipping automation systems like ShipTheory and ShipStation send packing labels and tracking references back to Brightpearl instantly. Furthermore, Brightpearl’s workflow automation tool allows you to go one step further by automating your order fulfillment and invoicing. Get in touch with us to find out more!
Does Brightpearl support both B2B and B2C?
Yes. Through best practice workflows, automated processes and useful integrations, Brightpearl can easily support the needs of both B2B and B2C businesses. To find out more about the key functionality Brightpearl offers to both business types, take a look at our detailed solutions pages for Wholesale and Online Retailers.
How long does the implementation process take?
The time can vary from one customer to the next and is determined by their requirements which have been carefully scoped by our Pre Sales Team. We get our customers live on the system within 90 days on average, but some customers have gone live within just 14 days! Our Professional Services team delivers the solution the customer signed off on by using a phased project methodology. It is our job to lead them safely to the outcomes they originally wished to achieve.
Each member of the team plays a key role in the project - consultant, coordinator and analyst. Together, we ensure high quality delivery and a positive experience to ensure a strong, sticky, relationship with the customer is forged. This will set them off on the right path to have a successful long-term affinity with Brightpearl.
What channels does Brightpearl integrate with?
Brightpearl integrates with all the leading ecommerce platforms and online marketplaces including BigCommerce, Magento, Shopify, eBay and Amazon via high performance connectors we’ve built in-house. Brightpearl also has its own integrated iPad-based point of sale with offline mode capabilities. Alongside this, we’ve also built apps to support card payments, email marketing and landed-cost. And we have a thriving ecosystem of partners who have built integrations to connect with popular shipping carriers, as well as 3PL systems, automated EDI solutions and more. Take a look at our Partner Directory for more info.