We help retailers, wholesalers and brands do three things:
More orders without damaging the bottom line
Deliver on your
Differentiate on your service as well as your product range
Make the right
Real-time insights using all of your key data
For most merchants today, competition is fierce as ever and customers are as demanding as they’ve ever been. Brightpearl believes that to succeed, retailers, wholesalers and brands need to:
Automate the ordinary
the regular, repeatable, predictable steps for every order, every purchase, every inventory change, accounting update, refund, adjustment or return.
Act on the exceptional.
See and act on the out-of-the-ordinary events that matter - a product selling-out fast, a discount that’s working or a promotion that’s not, an unhappy customers or a problem with a supplier.
And to automate and manage by exception in this way, requires a Retail Operations Platform built for today’s omnichannel world.
Unlike Order Management Solutions:
- We’re built to scale.
While they may help as you get started, standalone OMS or Inventory Management solutions just don’t keep up as order volumes, product catalogues, customers, suppliers and more grow.
- We deliver quality.
You rely on your sales and POs, inventory data and warehouse performance, and connections to sales channels, carriers and 3PLs are the lifeblood of your business, so you need the software backbone to your business to be rock solid.
- We know how disruptive a new system is
Our consultants are retail operations experts that have helped thousands of merchants succeed, and our implementation methodology reflects this - you won’t just get a login and an, “email us with questions” note from the support team.
- We stay with you.
Our service is every bit as important as our software, and your dedicated account manager isn’t paid to sell you more, but is solely focused on helping you succeed, through continuous training for your team and new starters, as well as regular, data-driven business reviews.
- We are for merchants.
100% of our focus is on retail and wholesale businesses - every line of code, every implementation, every consultant - whereas ERP solutions are usually generic toolkits that need customising for a wide range of business types.
- Full implementation in 60 to 90 days
Contrast over 180 days for even a ‘simple’ ERP set-up, and a software category infamous for overruns and never-ending implementations.
- A dedicated Account Manager
Focused on your success, not on selling you more software.
- Configuration not customisation
As it’s designed specifically for retail and wholesale workflows you don’t need a dedicated IT Admin to use Brightpearl. Even complex automation rules are quickly and easily configured and managed through a simple interface, no code required.
- Fully scoped, before you sign
Unlike most ERP vendors, with Brightpearl you have a complete and detailed document of your entire project, with all costs, before you sign. For growing merchants, an ERP project that drags on, with an ever-increasing bill, is a big risk and explains why 60% of ERP implementations fail.
At the heart of the
No single system covers every aspect of your business so integrations (sometimes called connectors) are essential if you’re to automate and focus on the exceptions. Our integration architecture and methodology is simple for the merchant because we’ve put the hard hours into developing, testing and iterating it. And while every software vendor proudly lists dozens of logos to show-off their integrations, not all connectors are equal - it’s one thing to build a simple exchange of data, but quite another to manage the complex workflows and exceptions of a retail business.
High growth wholesaler
Growers House scales with reliable retail technology
“The customer service side has improved as we’re able to see across customer accounts and orders. Brightpearl helps when customers call and ask about products, pricing, timing, delivery, their previous orders etc. That’s visibility that we didn’t previously have and our customer experience has therefore improved because the information is all there, we don’t have to call back or keep the customer waiting.”
David Keith, Chief Technology Officer, Growers House
The Woolery ships orders 78% faster with Brightpearl Automation
“Brightpearl cuts down on errors, speeds things up, and has allowed us to expand our business without needing to expand our payroll.”
Wave McFarland, President, The Woolery
- Distributes to 2,000+ retailers
- 40,000+ SKUs
- Channels: BigCommerce, Phone and EDI
U.S. established wholesale distributor
Casey’s Distributing finds it easier to manage customer relationships since using Brightpearl and use Brightpearl’s online portal
“The portal has been really wonderful as customers can go check the status of their orders without emailing or calling. Our customers and sales representatives love the portal.”
Ben Johnson, ice President of Operations, Casey’s Distributing
Contact us today for a customized
demo of Brightpearl
And see how we can help you automate the ordinary and act on the exceptional.