XSellco provides online sellers with the tools required to manage their online customer support and pricing effectively.
XSellco Fusion combines all your customer support, from all your online marketplaces, into one single dashboard, and prioritises it based on the urgency to respond. With each message, it threads in all the customer contact info, product details as well as deliver and payment data, meaning you always have all the relevant information to hand. Dealing with foreign language customers couldn't be easier, as XSellco Fusion translates all your inbound and outbound messaging based on your preferred language. Templates and smart tags mean you can reply to 40% of your queries with just 2 clicks.
With just one click, any Brightpearl customer can click on an order and be directed straight from their support ticket to the selected order in their Brightpearl software.