Sept 16, 2026 4 PM BST / 11 AM EDT
A Real Retailer's Playbook for Peak-Season Readiness
93% of retailers feel confident in their warehouse — but only 1 in 10 say it actually runs efficiently. In this live panel, hear how one retailer closed that gap: scaling order volume, cutting friction, and getting peak-season ready without adding headcount.
About this session
New research from 1,000 senior retail leaders found a striking gap: 93% feel confident in how their warehouse is running — but only 1 in 10 say it’s actually efficient and reliable.
In this live panel, moderated by ecommerce expert Chloe Thomas, we sit down with William Powell, a retailer who closed that gap. Hear how they rebuilt their warehouse operations, and the role each partner played in shaping a tech stack ready for peak season.
Our speakers
Lee Gower
Commerce Manager
Lee is Commercial Manager at William Powell, sharing first-hand insights on scaling warehouse operations to handle higher order volume with the same headcount, reduce friction across picking, packing and stock transfers, and go into peak season with confidence instead of crossed fingers.
Chloë Thomas
Podcast host and author
Chloë Thomas is a globally recognised eCommerce marketing problem solver. Author of several bestsellers, keynote speaker, and host of the award-winning eCommerce MasterPlan Podcast, where they’ve published an interview with a brand sharing their story and experience every week since 2015!
Dan Rodriguez
President and Co-Founder
Dan, President and Co-Founder of ScanForce.
Steve Showalter
Sales Manager
Steve, Sales Manager of ScanForce.
EJ Ekhato
Senior Solutions Consultant
Global Manager – Presales at Sage Retail