Success

Dedicated To Your Success

Making your growth our mission

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Unlimited, proactive support

When you join the Brightpearl family, you’ll be matched with your very own Customer Success Team. They’ll be on hand every step of the way to champion your growth and ensure you get the best from Brightpearl. That’s on top of 24/7 phone and email support from technical experts.

"Brightpearl's customer success team ensures just that! By providing us with insights into our operations and tweaks to make better use of our systems, we can focus more on growing our business."

Raphael Philippou, Vape HQ

We're with you every step of the way

Here are some of the ways your dedicated Customer Success team will help you grow fearlessly…

Regular 'health' checks

Your Customer Success team will regularly check in on your account to ensure everything is running smoothly. They’ll report back to you with a handy presentation on their findings and recommendations – with everything explained in a simple, easy-to-understand way.

Utilization reviews

We're committed to helping all our customers maximize their investment in Brightpearl and we constantly tweak our platform based on feedback. Periodically, we’ll look at how you use the system before making personalized recommendations to help you get even more value from it.

Success Plans

To help you get the best from Brightpearl and grow, we may put together a Success Plan. This could include recommendations such as additional training for your staff or a combination of new features to suit your needs. Don't worry – we won't just set up a plan and walk away – we'll work with you to meet any targets in six months or less.

Our customers

Hear what our customers say

"The customer success team at Brightpearl are always very available to us and endlessly supportive in helping to get the most out of the software. From building our success plan with us, to regular health check and utilization reviews, we’ve found them to be great partners of Pooky. This partnership ensures we get a great return for our investment."

Tim Doyne
Pooky

"The level of service we've received from Brightpearl has been phenomenal. As a brand, Brightpearl has a can-do attitude and you get to deal with a real person who knows their stuff."

Mark Tweed
CyberJammies

"If we have an issue with anything, the response from the customer success team is pretty much immediate – this is vital for us to keep our business uninterrupted. We particularly like the fact that the team know us and have been with the company for some time."

Carol Jones
Totally UK