Brightpearl Customer Success
Your success
is our
success
As part of Brightpearl's complete solution, we provide you with a Customer Success team to help ensure you're on the path to success.
Working with your own personal Customer Success team
You’re investing in everything that happens post-launch, so it’s important you understand the resources available to you. Alongside the unlimited phone and email support that you’ll have access to as a Brightpearl customer, you’ll also be assigned an Account Manager who will manage your contract, billing cycles and upgrades, and a Technical Account Manager who will monitor the health of your account, help you make use of all the components and ensure overall satisfaction with the service. Together, they make up your own personal Customer Success team who are there to ensure you’re on the path to success with Brightpearl.
"Brightpearl's Customer Success team ensure just that! By providing us with insights into our operations and tweaks to make better use of our systems, we can focus more on growing our business."
"If we have an issue with anything on Brightpearl, the response from their Customer Success team is pretty much immediate – this is vital for us to keep our business uninterrupted. We particularly like the fact that the team know us and have been with the company for some time."
What makes us different
We pride ourselves in the expertise and value that all of our employees can provide you with. But what makes us different is how we approach this with you. Traditionally, ERP vendors will provide you with an Implementation team or Consultant to help onboard you onto the system, which you usually have to pay extra for. However, post-launch, you may only have access to a technical support team, while anything extra will cost you. Instead, we provide you with a trusted Customer Success team as part of your contract so that you have people behind you who are personally dedicated to your account, how you use it and the value you can get from it over time.
Proactively working with you every step of the way
"The Customer Success team at Brightpearl are always very available to us and endlessly supportive in helping to get the most out of the software. From building our success plan with us, to regular health check and utilization reviews, we’ve found them to be great partners of Pooky. This partnership ensures we get a great return for our investment."
Contact us today for a customized demo of Brightpearl
And see how we can help you automate the ordinary and act on the exceptional.
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