Contact Support

Contact Brightpearl Support

Our Support agents are available to help you with your queries.

Learn Brightpearl

Interactive recorded training sessions designed to give you all the information you need to learn Brightpearl at the pace you want.

Telephone Support

Telephone support is available to all customers.

Support Hours (Monday-Friday):

GMT/BST: 9:00am-12:00am

EST: 4:00am-7:00pm

Phone UK: 0117 981 7361

Phone US: 1-888-320-5069

Phone Canada: 1-877-838-9180

Current system status

You can view the system status here

Support Twitter feed

Follow @Brightpearlhelp

Brightpearl Public Holidays

Below are the public holidays observed by Brightpearl. If a Support Ticket is raised, on a public holiday, it will be picked up during normal support hours, that may be in either of the US or the UK.

US Public Holiday

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve (observed)
Christmas Day (observed)

UK Public Holiday

New Years Day
Good Friday
Easter Monday
Early May Bank Holiday
Spring Bank Holiday
Summer Bank Holiday
Christmas Day
Boxing Day

Brightpearl Support Service Level Agreement

Learn more