Customer Support
You Can Count On
Fast support
from friendly
people
When you need help, you need it quickly. We provide friendly, fast support, on the phone and on email, with 24/7 monitoring of support lines
98% customer satisfaction score
" The level of service we’ve received from Brightpearl has been phenomenal. As a brand, Brightpearl has a can-do attitude and you get to deal with a real person who knows their stuff."
Mark Tweed, CyberJammies
Accessible
support
— whenever,
wherever
Here’s what you’ll have access to when you join the Brightpearl family…
Get in touch nowReliable support
Our support resources are free of charge regardless of whether you're an ambitious growing business or an established enterprise company.
Local experts
With Brightpearl offices in both Austin, Texas and Bristol, England, you'll get help from either a US or UK-based expert, who knows Brightpearl inside and out.
24/7 monitoring of support lines:
We have a team dedicated to monitoring our support channels 24/7 to make sure our agents are in the loop on any business-critical issues.
Detailed documentation
As a Brightpearl customer, you’ll get access to our online library of support documentation, covering everything from the core features of Brightpearl, to our supported apps and integrations, as well as information about upcoming feature releases.
Ask the Brightpearl community
Join our online community forum to ask questions, share ideas and get advice from a network of like-minded business leaders who all use Brightpearl.
Our customers
Hear what our customers say
Got questions?
Ready to reach your potential? Book a demo today to see how Brightpearl can help you do business better.
Get in touch