Brightpearl Customer Support
There for you when you need us most
Offering unlimited phone and email support from our in-house US and UK-based Brightpearl experts.
26 minutes
average time to first response
(TTFR)
Brightpearl customers benefit from their email support queries receiving a human touch and useful first response within 26 minutes on average.
However you choose to contact us, you’ll benefit from unlimited support from our in-house US- and UK-based Brightpearl experts. As our "power users", they're using Brightpearl and helping hundreds of retail and wholesale businesses every day. But most importantly, they are friendly, helpful and full of ideas on how you can get the most out of your Brightpearl account.
"Customer Support at Brightpearl is excellent and I’ve worked with hundreds of software companies over the years; these guys are among the best. The Customer Support is one of the reasons we chose Brightpearl. They react quickly and they’re always trying to assist and better understand what the problem is."
"I love the fact that when I call support I actually get to speak to someone in the UK. This is a real win for me. The support team have been great. The one technical issue I have had was resolved very quickly in about 15 minutes over the phone."
What you’ll have access to as a valued Brightpearl customer
"On the very rare occasions that we run into any issues or need a little help, the Brightpearl support team have been really helpful and great to work with - quick to respond and very friendly."
Contact us today for a customized demo of Brightpearl
And see how we can help you automate the ordinary and act on the exceptional.
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