Here for
you 24/7

Customer Support You Can Count On

Fast support
from friendly

When you need help, you need it quickly. We provide friendly, fast support, on the phone and on email, 24 hours a day, seven days a week.

26 minutesAverage time to first response

The level of service we’ve received from Brightpearl has been phenomenal. As a brand, Brightpearl has a can-do attitude and you get to deal with a real person who knows their stuff."

Mark Tweed, CyberJammies

— whenever,

Here’s what you’ll have access to when you join the Brightpearl family…

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Unlimited support

We’re committed to always being here when you need us – whether it’s once a month, or once a day, there’s no cap on how often you can access our support.


Local experts

With Brightpearl offices in both Austin, Texas and Bristol, England, you'll get help from either a US or UK-based expert, who knows Brightpearl inside and out.


24-hour helpline

If something urgent crops up, you won’t want to wait for email support. That's why we have a dedicated phone line for round-the-clock help, no matter where you’re based.


Detailed documentation

As a Brightpearl customer, you’ll get access to our online library of support documentation, covering everything from the core features of Brightpearl, to our supported apps and integrations, as well as information about upcoming feature releases.


Ask the Brightpearl community

Join our online community forum to ask questions, share ideas and get advice from a network of like-minded business leaders who all use Brightpearl.

Our customers

Hear what our customers say


" From a support perspective, Brightpearl has been great, the team’s willingness to help us problem solve and find creative ways of dealing with surges in demand has enabled us to maintain a high level of service. "

Dan Nephew, Lovepop

Growers House

" Customer support at Brightpearl is excellent. I’ve worked with hundreds of software companies over the years; these guys are among the best. They react quickly and they’re always trying to assist and better understand what the problem is. "

David Keith, Growers House

Roseland Furniture

" On the very rare occasions that we run into any issues or need a little help, the Brightpearl support team have been really helpful and great to work with – quick to respond and very friendly. "

Michael Broom, Roseland Furniture

Got questions?

Ready to reach your potential? Book a demo today to see how Brightpearl can help you do business better.

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