Brightpearl Customer Support

What you’ll have access to as a valued Brightpearl customer

1. Unlimited support

Ask us as many questions as you need to

We understand that things happen, mistakes are made and issues arise, so whether you need to phone or email us once a month, once a week, once a day or more frequently, there’s no cap on how often you can request help from us.

2. US- and UK-based support team

Get help from a representative local to you

With Brightpearl offices in both Austin, Texas and Bristol, England, you’ll get help from either a US- or UK-based representative, who works from one of our main offices full-time and who knows the product inside and out. No overseas call centers, just helpful local support.

3. 16-hour day phone support

Speak to someone during your business hours

Because our Texas and UK offices overlap when it comes to time zones, you’ll benefit from phone support for 16 hours every weekday, so rest assured that you’ll be able to speak to someone during your business hours.

4. 24/7 email support

Email for help at any time, day or night

Alongside 16-hour day phone support, you’ll also gain access to 24/7 email support. So should you wake up in the middle of the night with a burning question, you can email us and benefit from our average time to first response of just 26 minutes.

5. Detailed online documentation

Get your questions answered at any time

As a valued Brightpearl customer, you’ll benefit from a wealth of online support documentation, covering everything from the core features of Brightpearl, to our supported apps and integrations, as well as information about upcoming feature releases.

6. Useful online community forums

Gain knowledge and share advice with other Brightpearl users

Through our online community forums, you’ll have the opportunity to gain knowledge and share advice with other Brightpearl-powered businesses, ensuring you have a strong network of help and support wherever you choose to seek it.