Peak Operations Playbook
Stay in control when peak gets unpredictable.
Peak rarely goes exactly to plan.
Demand changes, stock moves faster than expected and order volumes rise. Small operational issues can quickly become bigger ones when there’s less room for error.
Use the Peak Operations Playbook to work through four common pressure points retailers can face during peak:
- Demand suddenly shifts
- Stock gets tight or ends up in the wrong place
- Orders start backing up
- Something in the plan breaks
For each scenario, use the simple Spot it. Check it. Act on it. framework to identify what’s changing, focus on what matters and take the next best action.