Implementation Consultant

Location: Bristol, United Kingdom

About the role

Based in our Bristol office, you will be responsible for setting customers up for long-term success on our platform. In this critical role you’ll be acting as a solution expert whilst working in close alignment with your Brightpearl colleagues to ensure that every customer has the right service mix to guarantee their ultimate success.
We are growing fast and this is an opportunity to join a dynamic team and have an immediate, measurable impact. You will have the opportunity to work alongside some of the brightest minds in the industry and, beyond leveraging your existing skills and experience, you will also have the opportunity to learn other leading eCommerce software.

Customer Success Manager

Location: Bristol, United Kingdom

About the role

The primary role of the Customer Success Manager (CSM) is to help our customers achieve their business goals through using Brightpearl, thereby retaining and growing their business relationship with Brightpearl. The CSM will conduct conversations and Strategic Business Reviews with business owners and operational staff regarding their business and the challenges they face with their operations. The successful candidate will be a strongly self-motivated and driven individual who is outcome-oriented, methodical and tenacious, and can effectively interact with the wider Brightpearl team. The role reports to the Regional Customer Success Leader.