Listen: Why Building Trust With Your Customers is Key to Long Term Loyalty

British fashion brand Fairfax & Favor is an award winning luxury brand, listed on The 2020 Sunday Times’ list of the 100 fastest growing private companies in the UK, and uses Brightpearl to power its operations.

Recently, Co-Founder Marcus Fairfax Fontaine appeared on the Winning with Shopify podcast where he joined CEO of Just Ask Parker, Nick Trueman to share vital insights into how technology has shaped his company’s ability to succeed during the pandemic and why building trust with customers has been key to repeat business, at a time when many merchants are struggling to keep their promises to customers. 

Listen to the full episode of Winning with Shopify here. 

For those listeners looking for actionable tips into how to build that bond of trust with your customers, download our guide ‘Ten Ways to Build Trust with your Online Customers’ here.

Get great content staright in your inbox

Sign up for our mailing list and we'll send you news and tutorials on all things retail