Unlimited, proactive support
When you join the Brightpearl family, you’ll be matched with your very own Customer Success Team. They’ll be on hand every step of the way to champion your growth and ensure you get the best from Brightpearl. That’s on top of 24/7 phone and email support from technical experts.
"Brightpearl's customer success team ensures just that! By providing us with insights into our operations and tweaks to make better use of our systems, we can focus more on growing our business."
Raphael Philippou, Vape HQ
We're with you every step of the way
Here are some of the ways your dedicated Customer Success team will help you grow fearlessly…
Regular 'health' checks
Your Customer Success team will regularly check in on your account to ensure everything is running smoothly. They’ll report back to you with a handy presentation on their findings and recommendations – with everything explained in a simple, easy-to-understand way.
Utilization reviews
We're committed to helping all our customers maximize their investment in Brightpearl and we constantly tweak our platform based on feedback. Periodically, we’ll look at how you use the system before making personalized recommendations to help you get even more value from it.
Success Plans
To help you get the best from Brightpearl and grow, we may put together a Success Plan. This could include recommendations such as additional training for your staff or a combination of new features to suit your needs. Don't worry – we won't just set up a plan and walk away – we'll work with you to meet any targets in six months or less.
Our customers
Hear what our customers say
Brightpearl at a glance
Cutting-edge software
Leading tech backed up with a 97% implementation success rate
Part of Sage Group Plc
We're built on a solid foundation, which helps us invest in product R&D
Certified Shopify partner
We’re proud to be founding member of Shopify’s global ERP Program
Proven track record
We power millions of orders a month for some of the world’s biggest brands
Excellent reviews
We’ve earned great reviews from customers, including 4.5 stars on Trustpilot
Expert support
Our experts are always on hand for training and support
Got questions?
Ready to reach your potential? Book a demo today to see how Brightpearl can help you do business better.
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