Brightpearl inventory management for jewelry and luxury goods businesses
Perfectly packaged software for your business
Your implementation journey is the start of your long-term partnership with us and is powered by our unique approach.
Perfectly packaged software for your business
"The Brightpearl solution gives us the freedom to scale; as we add more channels, Brightpearl grows with us. Being able to run the whole business through one system is so valuable, as is having the ability to integrate the solution seamlessly with our other integrations such as Magento and MailChimp."
David Lochhead , Commercial Director, Finlay London
BRIGHTPEARL IN NUMBERS
25%
faster at shipping
136,686
orders shipped in 2017
56%
average increase in orders
51%
average revenue growth
Power your back office to offer an excellent customer experience that is aligned with your brand image
Your clientele are demanding; they expect a flawless and personalized shopping experience and customer service when purchasing jewelry or luxury goods. To enable that, you’ll need a powerful operations platform which will streamline each step from purchase to warehouse to sale, so that you can focus on your front of house strategy.
Focus on your branding
Gain time, spend it on your branding and image
We understand that to stand out within the industry, you need time to shape your brand strategy, from perfecting your packaging, to personalizing the complete buying experience. This means you need the time back from your back office management to focus on your front end strategy.
With Brightpearl’s efficient back office software, you can:
- Manage orders, inventory, accounting, POS, warehouses, shipping and fulfillment in one system
- Automate your everyday processes and only manage by exception
- Efficiently manage all your business data in one centralized system
- Analyze business performance in real-time, based on accurate and easy to read data
Maximize your customer lifetime value
Put consumer desire at the heart of your brand
Your customer lifetime value is a crucial indicator of the success of your business. CLV in the jewelry and luxury goods industry hinges on your customers’ ultimate desire to be recognized, understood and offered personalized product recommendations.
With Brightpearl’s integrated CRM, you can:
- Empower your employees to identify cross-sell and upsell opportunities based on data
- Gain data accuracy, across channels, no matter how much you buy and sell
- Track orders far beyond the buy button
- Automate shipping, order tracking, emails, and personalize your service through world-class integrations
- Tap into the collective intelligence that comes from an all-in-one business management system
Mould software to your business model
Quickly adapt to new channels such as D2C
Whether you’re selling your own range of products or other luxury branded goods, you need to ensure your technology stack can mould itself to your individual business model for streamlined operations and a transformational business.
With Brightpearl’s retail and wholesale focused solution you can:
- Cater to all your sales channels as Brightpearl is designed for both retail and wholesale
- Connect to the world’s leading ecommerce platforms in minutes
- Store your retail and wholesale business data in a centralized system
- Integrate with your suppliers’ back office systems via EDI
Speed up your customer-facing operations
Harness the power of technology for the ‘want now’ industry
Most of your clients will be digitally advanced with high expectations. Even the least demanding of your customers expect fast shipping, effortless returns and a vast array of delivery options, including same and next day delivery and click & collect.
With Brightpearl’s workflow automation, you can:
- Reduce your time to ship with powerful shipping integrations and automation
- Update inventory levels across all your channels in real-time
- Power up your entire operation with rules-based workflow automation
- Instantly create drop-ship purchase orders and forward allocate sales orders
Secure your business against theft
Real-time insights to help protect your business
The more high-profile your business becomes, the more prone it is to theft; from strangers to internal, the risk to your inventory is too great. Too many luxury goods businesses fall foul to theft and security issues, which is where real-time data insights can help protect your business.
With Brightpearl’s inventory and warehouse management, you can:
- Keep an eye on your most valuable inventory at all times
- Track your products all the way from path to purchase
- Build inventory counts by zone, location, fast moving inventory and, most importantly, by product value
- Protect your data with permission-based user accounts
- Scan barcoded products to avoid any manual errors
Brightpearl powers operational efficiency at Alex Monroe
"Since we’ve had Brightpearl, we’ve massively changed the way we work, so our processes are much more streamlined. We’re making a lot of efficiency savings on the back of being able to see everything live in terms of stock, and being able to allocate and dispatch, even on the same day."
Tom Cornwell, Wholesale Manager, Alex Monroe
"Brightpearl has made a lot of our processes much faster and more efficient. What this has meant is that we’ve been able to spend time on new developments, new products, new channels and all sorts of new initiatives because we’ve now got the time to do it."
Julian Deverell, Director, The Regency Chess Company
What jewelry and luxury goods businesses like about Brightpearl
Brightpearl manages the back office so you can spend more time on branding and market opportunity.
Integrated CRM
For centralized customer data
Powerful automated workflows
Native to the software
Automatic order fulfillment
To reduce your time to ship
Multichannel order management
Performs real-time updates across channels
Effective warehouse management
Tracks inventory across multiple locations
Barcode scanning
For efficient jewelry inventory management
Integrated POS
With offline mode capability
Integrated accounting
For real-time business insight
Valuable product lines protected
Via data-driven insights
World-class integrations
We integrate with the leading sales channels, marketplaces and services so you won’t need to compromise on your technology stack.
"By having all our retail information stored centrally, there is less room for error. The real-time accounts mean no more paper ledgers or spreadsheets. We no longer have to repeat manual activities saving us time and from having to do monotonous tasks. We can see an overview of the business by just logging into Brightpearl, allowing us to evaluate the business much more efficiently."
Jonathan Partridge, Director, David Shuttle
Streamline your jewelry and luxury goods business
Find out how Brightpearl can fully streamline your jewelry and luxury goods business with a personalized, no-obligation demo from our business experts.