Implementation Consultant

Austin, TX USA
Come join an award-winning tech business in the heart of Downtown Austin where we’re making the lives of retailers simpler by automating the back office.

Location: Austin, TX USA

About the Role:

Come join one of 2020’s Best Places to Work in the heart of downtown Austin where we’re making the lives of retailers simpler by automating the back office. You will be responsible for ensuring the Professional Services team delivers high quality implementation projects. As a member of this team, you will be responsible for leading implementations and serve as an expert during the sales cycle. You will add value throughout the solution delivery stage (ensuring quality delivery standards are met) with a smooth customer handover to the Customer Success and Support teams. An ability to manage diverse teams and balance achievement of customer objectives in conjunction with delivery timelines and budget is essential for success in this role.

We pride ourselves on work-life balance so before we get too into your day-to-day, here are some of the things we bring to the table: generous PTO (20 days in all) plus 12 holidays, stocked kitchen, 6th street location, 100% paid medical and dental, but that’s not all, check out our perks and benefits tab to the left to see what else!

Your Day-to-Day:

Solution delivery:

  • Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders)

  • Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments

  • Engage in project kick-off meetings to review expectations, deliverables, and timelines.

  • Monitor and deliver artifacts to the agreed project plan

  • Ensure key project deliverables are up to a high standard of excellence

  • Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders

  • Gather and document accurate requirements for software configuration designed to meet the true business needs of the client

  • Primary point of contact during implementation projects for client support

  • Collaborate on timelines and deliverables with any department that may be involved with the Client’s implementation project

  • Ability to work independently with clients and for both short and mid length engagement (<1 month to 4 months)

  • Provide key insight on solutions delivery to ensure there is a cycle of continuous improvement

About You:

  • Bachelor’s degree

  • Experience implementing an ERP or any enterprise wide business system.

  • Using and implementing one or more of the following systems – accounting packages, inventory & stock control, CRM, sales order processing or equivalent technology systems;

  • Experience in ERP software implementation on systems

  • 3+ years in business application training and accounting / finance experience

  • Exceptional communication skills

  • Organized and detail oriented

  • Experience delivering product/technical solutions

  • Experience delivering consulting & training services (customer facing)

  • Ability to work independently, without close supervision, as well as part of a team

  • Experience building and maintaining good customer relationships

  • Must be in Austin or willing to relocate and able to work in our downtown office

  • We are not sponsoring visas at this time

 Ideally You’ll Have:

  • Project quoting experience

  • Project Management

  • An understanding of eCommerce technologies and online marketplaces

  • Strong understanding of small to medium-size business operations

Check us out on Built In Austin to get more of an insight on what it’s like to work with us!

Brightpearl is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.