Multichannel order management software

Reinforced by a complete back office management system, workflow automation and robust ecommerce integrations.

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Sales order management

Automate order management and focus resources on growth

Creating a seamless shopping experience, whenever and wherever sales are made, and developing strong customer relationships is essential for both retail and wholesale businesses. To achieve this, and remain efficient, you have to ensure that orders from all channels are managed in one place and, wherever possible, order processing is automated.

Brightpearl provides smooth and efficient order workflows through real-time order creation, advanced workflow automation rules and integrated shipping. This is combined with flexible returns management, real-time sales profitability, and integrated POS, inventory, purchasing, CRM, warehouse management and accounting.

Benefits of automated order management for your business

Easily consolidate orders from all of your sales channels, speed up processes and remove bottlenecks with Brightpearl’s cloud-based back office automation software.

Create a seamless shopping experience icon

Create seamless shopping experiences

Brightpearl helps you create a seamless shopping experience by consolidating all your online, brick-and-mortar, wholesale, phone and mobile sales into one single, easy to use system.

Scale your business at volume

Scale your business at volume

Handle high order volumes during peak periods, flash sales and as your business grows with robust built-in ecommerce integrations which support tens of thousands of orders per hour on major ecommerce platforms.

Speed up order processing with automation

Speed up order processing with automation

Automatically route orders to the warehouse, update order statuses, highlight exceptional orders and reduce your fulfillment costs per order with advanced workflow automation.

Maintain strong client relationships icon

Maintain strong client relationships

Through real-time CRM data linked to all your sales channels, you have the data you need to build and maintain strong relationships with both your retail and wholesale customers.

Gain real-time insight with integrated accounting icon

Gain real-time insight

Powerful reports and integrated accounting offer real-time insight into your sales profitability and product margins, whilst empowering you to make better business decisions, faster.

Expand through cross-border trade icon

Expand through cross-border trade

Integrated multi-currency and landed-cost features allow you to scale your business through cross-border trade without adding inefficiencies that drive down margins.

Read our free guide on automating your ecommerce orders

Order processing is at the heart of your business so the systems you use should allow you to streamline and automate it. Find out where software can step in and perform tasks automatically for you with this free guide.

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Automated order management

Brightpearl’s automated order management has all of the features you need to take control of your orders across all sales channels, maintain strong customer loyalty and client relationships, whilst only focusing on exceptions.

  • Automated order management
  • Multichannel order management
  • Retail point of sale
  • Shipping & 3PL integrations
  • Flexible returns management
  • Full customer order history
  • Real-time sales profitability

Automated order management

Multichannel order management

Retail point of sale

Shipping & 3PL integrations

Flexible returns management

Full customer order history

Real-time sales profitability

World class integrations

We integrate with the leading sales channels, marketplaces and services so you won't need to compromise on your technology stack.

  • ebay logo
  • shopify logo
  • bigcommerce logo
  • shipstation logo
  • magento logo
  • amazon logo
  • royal mail logo
  • mailchimp logo
  • brightpearl pos logo
  • shiptheory logo
  • ups logo
  • fedex logo

Significantly improve your customer service and feedback scores with streamlined order processing.

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See how Natural Baby Shower achieved a 98% positive feedback score.

Watch their customer story

Read the case study

Frequently asked questions

Can Brightpearl manage pre-orders and back orders?

Brightpearl easily supports back orders. You can either split individual items off to a separate order (for instance when you need to send an invoice to your customer), or you can update the sales status to “Back Order” or similar (even when some items have already been marked as shipped). Furthermore, back ordered items can automatically be allocated to their respective sales orders when they arrive in the warehouse.

Does Brightpearl support drop-shipping?

Absolutely! Brightpearl’s flexible interface allows you to efficiently process orders in line with your specific business processes, including drop-shipping, partial order fulfillment, back-to-back ordering and third party warehousing.

What channels does Brightpearl integrate with?

Brightpearl integrates with all the leading ecommerce platforms and online marketplaces including BigCommerce, Magento, Shopify, eBay and Amazon via high performance connectors we’ve built in-house. Brightpearl also has its own integrated iPad-based point of sale with offline mode capabilities. Alongside this, we’ve also built apps to support card payments, email marketing and landed-cost. And we have a thriving ecosystem of partners who have built integrations to connect with popular shipping carriers, as well as 3PL systems, automated EDI solutions and more. Take a look at our Partner Directory for more info.

Can Brightpearl deal with returns?

Yes. Through the use of sales credits, you can easily process full product returns and refunds, partial refunds or exchanges within both the Brightpearl back office and integrated point of sale. Each credit can also be tracked back to its original sale, ensuring you have a complete and valuable audit trail to follow.

Does Brightpearl support both B2B and B2C?

Yes. Through best practice workflows, automated processes and useful integrations, Brightpearl can easily support the needs of both B2B and B2C businesses. To find out more about the key functionality Brightpearl offers to both business types, take a look at our detailed solutions pages for Wholesale and Online Retailers.

How long does the implementation process take?

The time can vary from one customer to the next and is determined by their requirements which have been carefully scoped by our Pre Sales Team. We get our customers live on the system within 90 days on average, but some customers have gone live within just 14 days!

Our Professional Services team delivers the solution the customer signed off on by using a phased project methodology. It is our job to lead them safely to the outcomes they originally wished to achieve.

Each member of the team plays a key role in the project - consultant, coordinator and analyst.

Together, we ensure high quality delivery and a positive experience to ensure a strong, sticky, relationship with the customer is forged. This will set them off on the right path to have a successful long-term affinity with Brightpearl.

How many orders can Brightpearl handle per hour / day?

Brightpearl's native connectors are built for high order volumes. The exact number of orders varies between sales channels. For more details, please contact us.

A powerful all-in-one back office solution for retailers and wholesalers

Simplify your workflows by managing all your orders, inventory, purchasing, warehouse management, CRM, accounting, fulfillment, reporting and POS in one single system. With Brightpearl, you can streamline and automate your back office, giving you more time back to focus on effective growth strategies.

See the benefits of Brightpearl’s automated order management system in action

Brightpearl is a complete, cloud-based retail and wholesale management platform that can scale with you as your business grows. Find out more about why Brightpearl is the best partner for your business and how it can automate your order management workflows with a personalized demo from our business experts.