Multi-channel Order Management

Free yourself from complexity - and handle
increased orders with ease

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Features

Gears

Get orders out faster with automation

Did you know Brightpearl customers process orders up to 70% faster, thanks to our Automation Engine? Easily set up your own rules to automate everything from picking to shipping. Get alerted when there’s a high value, suspicious or VIP order that needs your attention. Save hundreds of hours to reinvest in what really matters – growth.

Delivery

Easily manage order fulfilment

Handle increased orders with fewer errors using Brightpearl. Set simple rules to automatically pick the best fulfillment option for each sales channel you use. Easily automate partial fulfillment, dropshipping, multi-location inventory allocation and invoicing, too.

Plug

Plug & Play integrations

Looking to expand to new channels? We’ve got you covered. Connect to Shopify, Shopify Plus, BigCommerce, Magento, Amazon and eBay in minutes. Our native integrations have been purpose-built to handle huge volumes – so you won’t miss sales, even during peak season events like Black Friday.

Conflict

Streamline online and offline sales

With Brightpearl’s integrated POS, you can sync your online and offline sales and inventory in real time, to easily stay on top of your finances. Already got a favorite POS system? No worries – chances are, we already offer a Plug & Play integration to it. And if we don’t, we’ll rapidly build one using our thriving partner network and deep API.

Analyze

Better business intelligence

With Brightpearl Analytics, get deep performance insights on your sales channels, your products and your customers – based on meaningful KPIs such as revenue, average order value and customer lifetime value. You can even gain insights on the success of your ad and marketing campaigns – so you can make data-driven decisions about how to spend your budget.

Handshake

Expert set up and support

If you’re a multi-channel merchant using various tools to deliver the best shopping experience, you need all your tech to be in one place. Our experts ensure everything from your sales channels to your payment tools, accounting and shipping providers are seamlessly connected and optimised for your business.

Keep Growing

Ready to reach your potential?

Discover how Brightpearl can help your business Grow Fearlessly.

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Our customers

Trusted by merchants in every industry

"Two years ago we were processing 1300 orders a month, and post-Brightpearl, we’re processing approximately 25,000 orders a month."

Bruce Gibson, Electric Tobacconist

"We’ve been delivering 99% of orders as next day delivery during the pandemic – with less staff. Brightpearl has been essential to our success."

Rob Cooper, Fairfax & Favor

"The main benefit of a system like Brightpearl is that sales can rapidly go from 100 to 10,000 and the platform doesn’t blink, no matter how many orders you have."

Paul Swain, Mad4Tools.com

"Using Brightpearl allows us to process orders twice as fast as before, giving us the confidence to introduce multiple delivery options, including late next-day delivery services, as we now know that we will be able to fulfill our service promises effectively."

Andy Lockley, Head of Ecommerce, Love Shopping Direct

"We’re now able to synchronize inventory seamlessly and remove hurdles in our picking and packing process, which has resulted in a huge reduction in time spent getting orders out of the door. It means our customers are getting their educational materials faster than ever."

Ahmed Haider, Zookal

Core Features: Multichannel Order Management

Multichannel

Multi-channel made simple

Collate, process, and manage orders from all your online and offline sales channels on one single platform.

fulfillment

Automated workflows

Easily create your own rules to automate inventory allocation, order routing, order fulfillment, shipping and invoicing. No coding necessary.

Gears

Automated order fulfillment

Automate partial fulfillment, dropshipping, multi-location fulfillment and Fulfillment by Amazon to simplify and speed up complex order fulfillment workflows.

transfer

Native e-commerce integrations

Integrate with major ecommerce platforms and marketplaces using high performance, scalable, purpose-built ecommerce integrations. Easily handle tens of thousands of orders a minute – preventing missed sales, even during peak trading periods.

synchronize

Real-time multichannel inventory sync

Instant inventory updates across all the sales channels and inventory locations, as soon as an order is placed. No more overselling and inventory errors.

Incoming data

A better way to do Amazon FBA

Enable Fulfillment by Amazon on orders from channels like Shopify, BigCommerce, Magento, or eBay. Configure your automation workflow to trigger shipments sent to Amazon and ensure requests are correct to avoid delays and fees.

Settings

Allocate back orders

Raise purchase orders for out-of-stock items so inventory is automatically allocated to the sale once it arrives in stock.

Delivery

Integrated POS

Capture orders, customer information, and payments from your physical stores, trade shows, or events using our intuitive, integrated POS app. Always have product details and real-time inventory levels on hand to easily handle customer inquiries.

Plug

Plug & Play 3PL integrations

Manage all your shipping carriers from one central hub, with robust integrations to shipping providers including ShipStation and Shiptheory, as well as various third party logistics (3PL) systems.

Route sign

Flexible returns workflows

In just a couple of clicks, clone your sales orders into credits and raise new orders for exchange or refund. Choose how and when to process the inventory, allowing it to be put back in stock, written off or quarantined.

Analyze

E-commerce Analytics

Identify your most loyal customers, biggest spenders, best selling products and top-performing sales channels as well as the most profitable ad platforms with Brightpearl Analytics.

Check

Real-time accounting

Choose to use our fully integrated accounting or rapidly connect to your existing accounting software to gain real-time financial insights on your business.

Report file

Customize terms for wholesalers

Apply specific price lists, discounts, payment terms, credit limits, account ownership and more for your wholesale customers. Create and send quotes, proformas, order confirmations, invoices and statements directly from orders.

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See the benefits of Brightpearl's Retail Operating System in action