Manage your point of sale with ease

Brightpearl’s intuitive point of sale system means your staff can stay focused on customers.

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solutions for physical stores

Focus on customers, expand your business

Memorable shopping experiences, effective customer communication and a true understanding of customers’ needs are all important factors in successfully creating loyal customers and spreading the word about your brand. But a focus on customer satisfaction becomes difficult when staff are severely delayed by inefficient inventory counts, returns and exchanges, and end of day processes. And all of this can quickly spiral out of control.

Brightpearl has been designed to combat all of these core issues and more. Through Brightpearl’s intuitive and easy to use point of sale, which is integrated with inventory management, accounting and CRM, you can synchronize all your orders, inventory and accounting in real-time and keep track of all your customer information in one system. This gives you a complete picture of store performance and efficient workflows throughout both your store and the rest of the business.

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Oaklandish marry civic pride with savvy retailing and grow with Brightpearl

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Improving your store experience

Brightpearl’s integrated point of sale solution keeps your staff customer-first at all times.

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Focus on the experience

Enjoyable and positive shopping experiences are paramount for the success of your store. But a focus on the customer experience can only happen if staff are not tied up by inefficient processes. Brightpearl keeps things simple with integrated accounting, inventory and sales.

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Offer transparency

In a world where online sales seem to dominate, customers are becoming more and more price savvy. Keep an eye on pricing and product margins across your business and sales channels with real-time margin, inventory and profit reports and an integrated POS system.

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Increase footfall

Successfully spreading the word about your brand requires happy customers and an attractive store experience. With Brightpearl’s portable point of sale, staff can look-up product availability and information across warehouses and stores quickly, delighting your customers.

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Simplify returns & exchanges

A slick returns process, integrated with your payment provider and back office system ensures customers have a positive shopping experience. Instantly simplify your returns and exchange process with Brightpearl’s intuitive POS and integrated warehouse management.

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Improve customer service

Existing customers are cheaper to sell to, but customer loyalty can be difficult to achieve in this highly competitive retail environment. This is where first-class customer service comes in. Delight your customers with fast order processing and integrated PayPal Here payments.

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Track your sales performance

To gain a complete understanding of your business and act on insights quickly, your data and reports need to be readily available. With automated inventory management and accounting, Brightpearl allows you to track your store performance in real-time, with accuracy.

An efficient point of sale system means you can remain focused on your customers.

Alex Monroe know the importance of great customer service and use this to continue to storm the jewelry industry with Brightpearl powering their back office.

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"With Brightpearl's POS, we can spend less time looking at the screen, and more time looking at our customers. We can have a conversation with them, show them the jewelry and get them involved with what we do here."

Tom Graham, Ecommerce Manager, Alex Monroe

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Key product features for your brick and mortar store

Improve the experience you offer your customers and grow your business profitably by letting efficient point of sale software do the hard work for you.

  • Retail point of sale
  • Multichannel selling
  • Straightforward returns processing
  • Integrated CRM
  • Real-time store performance

Retail point of sale

Brightpearl’s intuitive point of sale automatically downloads your orders into the back office, ensuring orders placed within your brick and mortar store, or at trade shows and events are stored in one central system.

Furthermore, if you find yourself without an internet connection, Brightpearl will download your orders as soon as you have coverage, ensuring trade shows and other high profile events are hassle-free.

Brightpearl’s point of sale has also been designed to work seamlessly with the rest of your business. Inventory levels are automatically updated, accounting journals are created in real-time and your staff always have access to a 360-degree view of your customers.

Our point of sale allows staff to quickly look-up product availability and information across stores and warehouses, instantly delighting your customers. Brightpearl gives you a complete picture of your business across all teams and departments.

Multichannel selling

If you sell online as well as in-store, your inventory levels will be updated in real-time across all sales channels, ensuring your customers are never disappointed due to inaccurate inventory availability.

Similarly, all orders download into a centralized system, ensuring your staff can keep an eye on orders from all of your channels - be it online, in-store, over the phone or at tradeshows. All order and inventory updates are also directly linked to your accounting, ensuring your reports are accurate and up-to-the-minute.

Straightforward returns processing

Brightpearl is easy to use so new staff can be up and running in minutes, ensuring your store won’t have endless queues in sight. This includes when your peak returns period begins.

Through straightforward returns and exchange processes, Brightpearl tracks each return back to its original sale. You’ll also have the opportunity on each return to decide whether the item can be resold, or needs to be written off or placed in a quarantine location for further damage assessment at a later time. Our point of sale is also integrated with PayPal Here, which means manual updates are no longer required to record payments and associated accounting transactions for sales, returns and exchanges.

And no matter how you need to process refunds, Brightpearl automatically handles inventory updates and changes to your asset values, ensuring your reports are always up-to-date and accurate.

Integrated CRM

Brightpearl’s integrated customer management system ensures all your orders, call notes, emails and other activities are automatically logged against the appropriate contact record. And as the system is cloud-based, these records can be accessed from anywhere, at anytime.

An integrated and reliable CRM tool provides you and your team with a complete timeline for each customer relationship and ensures you have a coordinated, customer-first approach across the business, no matter who your customers are speaking to.

Real-time store performance

As all your accounting journals are created automatically, important financial reports such as income statements, balance sheets and sales analysis reports are kept up-to-the-minute, ensuring you have a real-time view on store performance.

Your sales reports can be sliced and diced according to the insights you need, such as which customers are your most profitable, which products are selling well and which stores are bringing in the most revenue versus those that could do with some more work and careful planning.

Keep the focus on growing your business and use Brightpearl to get the timely updates you need to influence key business decisions.

World class integrations

Further reading

why pos & omnichannel go hand in hand
brightpearl benefits of multiple storefronts blog
brightpearl cross merchandising blog

See the benefits of Brightpearl’s retail point of sale system in action

Learn more about how Brightpearl can help you improve and grow your brick and mortar store profitably with a personalized demo from our business experts.