Brightpearl - Retail Tech Stack

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Real-world examples from merchants and insights from industry experts
- the definitive guide to navigating and understanding the technology
needed to allow your retail or wholesale business to flourish.

Retail Tech Stack

No merchant can grow without technology touching almost every aspect of their business. But for many brands, retailers and wholesalers, far from being an easy answer to their day-to-day challenges, the retail technology landscape can be a bewildering mix of exaggerated claims, overlapping solutions and confusing jargon.

The Retail Tech Stack is a resource to help merchants navigate this tech landscape in order to answer three core questions:

Core questions:

  • Which parts of our business would most benefit from technology, now and in the future?
  • How do we use technology to support the end-to-end processes in our business?
  • How do we find, evaluate and select individual solutions?

It’s not:

  • Vendor comparison or recommendations - there’s plenty of that on the web
  • A prescriptive instruction on what to buy
  • A vendor-fest!

Highlights from the survey


of respondents expect software investment to increase in 2020


of respondents agree that they’re suffering from ‘overchoice’ of software technologies

Top 5 software categories

That have been purchased in the last 12 months

  • Online payments
  • Inventory management
  • Barcoding / scanning
  • Web personalization
  • Shipping

That are being considered as next purchase

  • Social media marketing
  • Loyalty programs
  • Inventory management
  • Customer service

See the full infographic

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