Enterprise-class services

Enterprise-scale with Brightpearl

Enterprise-class services and tiered options that provide you with the confidence to build and scale your business on Brightpearl.

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Brightpearl’s SaaS infrastructure and architecture are designed to scale as your business grows.

Internally we have a “10x” mantra where our goal is to enable customers to increase their businesses 10-fold without stressing the system. To deliver this, Brightpearl offers a number of Service Tiers, designed to ensure every merchant receives the right level of infrastructure and support for their business. Speak to a Brightpearl representative today to understand how we can meet your requirements for a robust and scalable back-office.

"We were moving from a very old system, one that did not support an online presence at all, so we were expecting the process of moving to be painful. However, the implementation and customer support from Brightpearl made the process of moving platforms far less challenging than we’d thought. They made us feel like we were taken care of and never abandoned along the way. Everything was well prepared and timely."

Donna Best, Director of Operations, Golden Protective Services

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"I love the fact that when I call support I actually get to speak to someone in the UK. This is a real win for me. The support team have been great. The one technical issue I have had was resolved very quickly in about 15 minutes over the phone."

Kevin Dixie, Founder & Managing Director, Fuel My Website

Enterprise services and capability options:

1. Hosting Infrastructure

Flexible server architecture.

The Brightpearl platform is designed to support both shared and dedicated infrastructure models, enabling us to provide the right level of service, based on data volumes and service level requirements to merchants of any size and sophistication.

2. Support

Support tailored to your needs

We have a range of support options to suit your business needs, and have access to our retail operations platform specialists as and when you need it.

3. Data services

Import and Export Services

High volume data import and export capabilities to and from the Brightpearl platform are available as part of our service tiers, ensuring you can integrate and incorporate Brightpearl into even the most sophisticated software.

4. API calls

Advanced API integrations

Brightpearl can support very high API call volumes for a variety of business processes and our service tiers provide for several different levels.

5. Sandbox environment

Safe and secure testing

To enable process change, custom development, enterprise-class change management and the testing of new features, Brightpearl is able to provide a fully functioning sandbox environment to merchants.

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“Moving to Brightpearl was great. It was pretty easy overall. The training was really top notch. It saved us time, money and allowed us to hit the ground running. That was a big problem with our last system. The customer service was great too. Our questions were responded to quickly and correctly. We went live in two months.”

Ben Anderson, Chief Executive Officer, Icelantic

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Find out more about our Service Tiers by sending us a few quick details.