Good product management starts with SKUs. But what are they? And how do you create them? This white paper helps you understand SKUs—from how they work to what makes them so essential to retail and wholesale success.
What you'll learn:
What is a SKU?
What SKU stands for
What your business will gain by using SKUs
The benefits of character and numeric SKUs
When and how to create your own SKUs
How SKUs relate to UPCs and EANs
Answers to the perennial question, “what are SKUs?”
If you’re like most retailers and wholesalers, you have a lot of money invested in stock, which sits at the center of your sales, purchasing, and inventory processes. This makes keeping careful track of that stock as you grow essential to your business’ ongoing success.
A SKU, which stands for Stock Keeping Unit, is a unique identifier for each of your products that makes keeping careful track of your entire inventory easier. SKUs are vital tools for retailers and wholesalers, allowing them to identify products across systems and channels. Your success depends on good product management. And good product management depends on SKUs.
What is a SKU?
Every product you sell needs a unique identifier—called a stock keeping unit (SKU)—that helps you differentiate one product from another. Each variant of a product—for color, size, and so on—should have its own SKU, which tells your staff, customers, suppliers, and systems that they’re talking about the same item. You may also hear SKUs called product codes, part numbers, and manufacturer’s part numbers.
Why use SKUs?
When it comes to inventory management, there are few concepts more important than SKUs. They help you:
Streamline ordering. When you place purchase orders with suppliers, you’re more likely to get the products you want if you use the SKUs on their price lists and order forms. Also, if you integrate with your suppliers’ systems, you need to use SKUs—common reference numbers that ensure both systems are talking about the same products.
Simplify e-commerce and multichannel integrations. Where SKUs really pay off is when separate software systems are integrated. If, for example, you integrate your e-commerce and ordering systems, you need a single identifier for each product—in each of its variations—to make sure exactly the right product is shipped to the customer.
Keep all systems up-to-date. When you update the inventory level of a product in your master product database, all systems need to be updated, too. To automate this, all systems need to use the same identifier for each product.
Expedite business sales. Business customers often quote part numbers or SKUs when they buy. This speeds up their orders and helps reduce mistakes.
Easily handle terminology differences between systems. Often, the same SKU has different details in each channel you sell in. The large red tee shirt in the example below (SKU “TEE-LRG-RED”) has different descriptions in each of the three systems—making the consistent SKU indispensable in linking the product data.
Where do SKUs come from?
This depends on who manufactures the product:
If another company is the manufacturer. Products from other manufacturers may include bar codes with 8-, 12-, or 13-digit numbers underneath. Called global trade identification numbers (GTINs), unique product codes (UPCs), or European article numbers (EANs), these unique numbers are generated by central agencies and purchased by manufacturers to put on their products. Because every product variant has its own UPC or EAN, these numbers also can be used as SKUs. Similarly, you can use a book’s international standard book number (ISBN)—the 10- or 13-digit number printed with the bar code on the cover—as your SKU.
If you are the manufacturer. It’s a good idea to buy UPCs for your products, print labels for them, and make sure you always refer to them.
What makes a good SKU?
If the products you buy from your suppliers don’t have SKUs or you manufacture your own products, you can create your own. You also might want to create customer-facing SKUs—even if your suppliers give you SKUs—to disguise your supply chain.
Guidelines for creating SKUs:
Keep them short. A SKU needs to be 32 characters or fewer so that the same data fits in all systems.
Make them unique. Don’t reuse SKUs from previous seasons.
Never start a SKU with a zero. When you work with SKUs in Excel, it drops the first character if it’s a zero, which causes problems.
Avoid ambiguous characters. Letters such as I, L, and O are easily confused with numbers.
Stay simple. Stick with numbers and capital letters with separators such as dashes or dots. Also, avoid spaces and slashes, which some systems don’t handle well.
Which are better—character or numeric SKUs?
When you plan your SKUs, you need to decide whether to use long character codes or short numeric codes. Each has its benefits.
Character SKUs can be more meaningful, so you can use them to filter reports and product lists into brands, seasons, styles, and more. For example, here’s what character SKUs for a Nike echostar tee shirt—which comes in three sizes and two colors—look like:
Notice that character SKUs like these enable you to see immediately which product is which.
On the down side, character SKUs are long, so they can make picking and packing harder. If your picking team works from SKUs, simpler numeric SKUs may be better. Take the warehouse setup pictured below. All SKUs are simple 5-digit numbers, which are easier to pick and easier to read out on the phone when taking or placing orders.
You also can use a combination of characters and numbers in your SKUs. For example, for the echostar tee shirts, you could add a number to the end of the product code: 2013ECH-1, 2013ECH-2, and so on.
Bar codes are simply graphical representations of numbers or combinations of letters and numbers, so you can create bar codes for any of the identifiers we’ve discussed. The bar codes you see pre-printed on products, however, are almost always the ISBN, UPC, or EAN. Here’s a 12-digit EAN (121016801952):
Bar codes are designed to speed up and reduce errors in Point of Sale (POS) and warehouse operations, and if you only use them within your business, you can use any number to generate the bar code.
If you provide products for dealers to sell to their customers using POS software, you need to label your products with your UPC or EAN—identifiers that they also can use.
Now that you know what SKUs are, why to use them, where to get them, and how to make sure they’re effective, it’s time to follow Brightpearl’s guidance and implement them across your business. When you do, you’ll take your product management process to a whole new level. From there, multichannel growth is a whole lot easier.