SpyCameraCCTV save over £45,000 a
year now they are using Brightpearl
SpyCameraCCTV is a worldwide supplier of CCTV cameras, systems, spy cameras, security cameras & spy equipment
saved per year
The retail background
When Lee Adams went to Hong Kong on business for another company a few years back he stumbled across a camera when shopping at a market. He thought they were pretty cool devices so brought a dozen of them back home. After forgetting about them for several months he decided to clear some space and sell them on eBay. Pleasantly surprised by the return he made, he decided to find the supplier from the market in Hong Kong and try his hand at selling a few more! Now he runs a worldwide CCTV camera business as a living and is turning over profit year on year. We had the chance to catch up with Lee to find out more.
The ecommerce challenge
"After a bit of trial and error I kicked off my ecommerce business by setting up my website - SpyCameraCCTV. The business started getting bigger and bigger, after awhile it became clear that I needed something more robust supporting my business than my current software if I was going to scale this growth effectively.
"Before Brightpearl we were using a concoction of Sage Line 50, Excel Spreadsheets and Google docs. We had become inefficient, Sage was too slow for us with multiple users, understanding spreadsheets became increasingly more difficult and Google docs were in overwhelming abundance. We couldn’t expand and grow with Sage which essentially is just an accounting package. We began to look at other systems like Sage 200 and NetSuite which were far too expensive and just not quite right. We felt Brightpearl was the software solution that was most well-tailored towards an ecommerce business.
"We also had no customer management system and a complete lack of automation. This led to miss picks, double selling, lack of communication and wasting valuable time.
- Generally inefficient and slow
- No customer management
- Miss-picks & double-selling
"Brightpearl understands the challenges an ecommerce company faces and the critical importance of automation. Having orders, inventory, accounts and customer data in single system is unbelievably helpful and reduces the time it takes for us to make business decisions. We are able to concentrate on growing the business rather than implementing and managing multiple separate systems.
"The switchover to Brightpearl was a relatively simple process even though there were lots of products and records that needed to be transferred. The professional services team at Brightpearl were really helpful, the processes that they set up were in place from day one made us more efficient right from the get go. We instantly realised the benefits of Brightpearl and hit the ground running. Of course, it took a few weeks for us to get used to the system, as with any new software, but once we got to know it, it was incredibly straightforward and intuitive to use.
"We save around £45,000 a year with Brightpearl. It eliminates missing items from orders, we have less meetings within the business as all the data is already available in one place and the accounts are really easy to use and in real-time. Also the in-depth reports let us make better, more informed decisions throughout the business.
"We now have a system which interlinks our website, eBay, Amazon, warehousing and accounts. You make an update in any one of these areas and Brightpearl updates all the others automatically. There’s no more passing paper around the office. Customer service has significantly improved which we can see clearly in the improvement of our TrustPilot reviews. We can serve our customers better, there’s no double selling, our inventory levels are always up-to-date, we even have the time to speak to our customers just to see how they are doing."
The retail future
"Brightpearl is a scalable multichannel retail management tool, specifically designed for ecommerce. I expect to grow SpyCameraCCTV substantially with the help of Brightpearl. I now have the time to concentrate on other areas of the business, like finding new suppliers at lower prices and expanding operations."